Banquet Supervisor

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Overview

Primary responsibility is to support banquet operations and the banquet leadership team. Secondary responsibilities include assisting with Food & Beverage operations as business needs require. Support in these areas will be based on operational demands and business levels.

 

In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates.  Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify. Applications will be accepted between 8/5/2026 and 8/20/2026

Responsibilities

• Supervise banquet staff during setup, service, and breakdown.
• Ownership of Menus, labels, and BEO's.
• Coordinate with kitchen and event planners for seamless execution.
• Ensure all event spaces are properly arranged and maintained.
• Holiday buffet planning.
• Creating and placing directional signs.
• Address Guest inquiries and resolve issues promptly.
• Monitor staff performance and provide training as needed.
• Maintain inventory of banquet supplies and equipment.
• Enforce health, safety, and sanitation standards.
• Prepare event reports and communicate feedback to management.
• Manage staff schedules and delegate tasks effectively.
• Oversee the flow of service to ensure Guest satisfaction.
• Assist with banquet requisitions, payroll, organizing schedules, and SOP's. 
• Staffing Meetings.
• Completeing hotel safety trainers.

Qualifications

• Computer experience preferred word and excel.
• Payroll experience is a plus; otherwise, training is available. We use Dayforce.
• Banquet check posting and editing systems are Salesforce and Opera.
• Communication skills and building relationships with other departments
• Guest service
• Coordinating and delegating
• Experience in banquets (captains or supervisors preferred in the hospitality industry)
• Detail-oriented and organized
• Available to work extended hours, weekends and holidays
• Food and beverage knowledge and safety training
• Spanish/ Bi-lingual is a plus