Customer Quality Specialist

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.

The Customer Quality Specialist will be responsible for supporting the execution, coordination, and management of field action activities through the timely and accurate tracking of data in accordance with company policies and procedures. The ability to manage competing priorities and work effectively in a fast-paced environment is essential.

Job Responsibilities

• Independently maintain spreadsheets, databases, and other applicable systems to ensure effective customer communication and accurate device tracking.

• Support customer feedback and field action follow-up by providing clear, concise, and effective written and verbal communication.

• Ensure that all potential Customer Complaints are identified and promptly forwarded to the appropriate personnel in accordance with established procedures.

• Communicate with customers and other relevant stakeholders, as required, regarding the status of assigned activities.

• Support the management of multiple email accounts by reviewing incoming emails daily, responding to requests in a timely manner, and filing communications appropriately.

• Ensure incoming information is consistently and effectively processed, documented, and routed in a timely and appropriate manner.

• Provide general administrative and operational support to the department, as assigned.

• Perform other duties and responsibilities relevant to the position, as assigned by management.

Qualifications

• High school diploma or equivalent.

• 1–2 years of relevant experience in a healthcare or related field, preferably in a fast-paced and independent work environment.

• Proficiency in Microsoft Office, including Excel and Access.

• Strong written and verbal communication skills in English.

• Ability to work effectively in a team environment.

• Demonstrated initiative, strong organizational skills, attention to detail, and the ability to complete assignments with limited supervision.

• Ability to adapt and work effectively in a changing and dynamic environment.

• Strong critical thinking and problem-solving skills.

• Ability to effectively manage multiple tasks and priorities.

Pay Transparency

• A reasonable estimate of the annual base salary for this position is $52,000 - $57,000 plus discretionary annual bonus. Pay ranges may vary by location and are awarded based on experience.

Location & Travel

• Remote role

• Minimal travel (less than 10%) may be required

Employee benefits include:

• Health benefits – Medical, Dental, Vision

• Personal and Vacation Time

• Retirement & Savings Plan (401K)

• Employee Stock Purchase Plan

• Training & Education Assistance

• Bonus Referral Program

• Service Awards

• Employee Recognition Program

• Flexible Work Schedules

Valuing different backgrounds:

LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for “See Open Jobs” on https://www.livanova.com/en-us/careers, and check that all recruitment emails come from an @livanova.com email address.