Bell Attendant

Description

Hotel Associate Job Description

Position Title: Valet Attendant/Bell Person

Reports To: Assistant Front Office Manager/Front Office Manager

Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations. 

Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within StepStone Hospitality.

Each responsibility of this position is assigned a weight that indicates the percentage of the overall job it represents. For performance appraisal purposes, the Core Responsibilities (what the job is; the substance of the job) account for 90% of the overall appraisal score. The other 10% is based on the Professionalism and Style category (how the individual goes about doing the job).

Job Function

Weight

Job functions describe the substance   and most important responsibilities of the job.

Totals 90%

1. Administration

· Escort   incoming guests to rooms.

· Assist   guests with luggage.

· Inspect   guest room to ensure that it is in order, and that supplies are adequate.

· Explain   features of room such as operation of radio, television, in-room movie   system, etc.

· Offer   information pertaining to available hotel services, points of interest, and   entertainment attractions.

· Deliver   messages and run errands.

· Transport   guests in hotel van within property requirements.

· Maintain   cleanliness of both interior and exterior of van.

· Maintain   all mileage records on a daily basis.

· Report   all trips to front desk; length of drive as well as length of time spent.

· Keep   record of calls for service.

· Deliver   packages, suitcases, and trunks.

· Set   up sample rooms.

· Respond   to and resolve guest requests, complaints, or questions in a courteous and   timely manner.

70%

2. Support

· Must   have a comprehensive knowledge of the English language to effectively   communicate with guests, associates, and vendors.

· Ability   to accurately report information. 

· Ability   to scrupulously follow all StepStone and hotel policies and procedures.

· Attend   required meetings.

20%

Professionalism and Style Expectations

Weight

These are expected of every associate   within StepStone Hospitality.

Totals   10%.

3. Personal Effectiveness

· Projects   and assignments are completed thoroughly, professionally, and with care.

· Adjusts   to high-pressure conditions and is open to change.

· Assumes   responsibility for personal growth and development.

· Conducts   him\herself (acts and dresses) professionally at all times; sets standards   for all associates.

5%

4. Communication

· Understands   and communicates the StepStone Culture and core values.

· Expresses   ideas and conveys information clearly, effectively, and professionally.

· Actively   listens to others.

· Conveys   company information, decision, or problems to appropriate parties on a timely   basis.

· Works   to resolve disagreements and is respectful of peers and co-workers.

5%

Physical   Requirements

5.   These are required of every associate.

· Minimum   lifting of 50 pounds.

· Pushing,   bending, stooping, upward reaching, manual dexterity.

· Hearing,   writing, typing.

· Minimum   pulling of 50 pounds.

· Other   duties may be assigned.

Additional   responsibilities specific to you are:

· Must   have a comprehensive knowledge of all hotel departments and functions.

· Must   have a knowledge of applicable Federal, state, and local health, safety, and   legal regulations.

· Must   have a knowledge of mathematical and computer skills.

· High   school education and relevant training and experience preferred.

· Ability   to timely obtain any required licenses or certificates.

· CPR   training required; first aid training preferred.

· Additional   language ability preferred.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. Each employee is expected to obey safety rules and to exercise caution in all work activities. Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations. Employees must immediately report any unsafe condition to the appropriate supervisor. Employees who violate safety standards, who cause hazardous or dangerous situations, or who fail to report or, where appropriate, remedy such situations; may be subject to disciplinary action, up to and including suspension and/or termination of employment. 

The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. 

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Employee Signature: __________________________________________________

Print Name: _________________________________________________________

Date: _____________________

Requirements

Hotel Associate Job Description

Position Title: Valet Attendant/Bell Person

Reports To: Assistant Front Office Manager/Front Office Manager

Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations. 

Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within StepStone Hospitality.

Each responsibility of this position is assigned a weight that indicates the percentage of the overall job it represents. For performance appraisal purposes, the Core Responsibilities (what the job is; the substance of the job) account for 90% of the overall appraisal score. The other 10% is based on the Professionalism and Style category (how the individual goes about doing the job).

Job Function

Weight

Job functions describe the substance   and most important responsibilities of the job.

Totals 90%

1. Administration

· Escort   incoming guests to rooms.

· Assist   guests with luggage.

· Inspect   guest room to ensure that it is in order, and that supplies are adequate.

· Explain   features of room such as operation of radio, television, in-room movie   system, etc.

· Offer   information pertaining to available hotel services, points of interest, and   entertainment attractions.

· Deliver   messages and run errands.

· Transport   guests in hotel van within property requirements.

· Maintain   cleanliness of both interior and exterior of van.

· Maintain   all mileage records on a daily basis.

· Report   all trips to front desk; length of drive as well as length of time spent.

· Keep   record of calls for service.

· Deliver   packages, suitcases, and trunks.

· Set   up sample rooms.

· Respond   to and resolve guest requests, complaints, or questions in a courteous and   timely manner.

70%

2. Support

· Must   have a comprehensive knowledge of the English language to effectively   communicate with guests, associates, and vendors.

· Ability   to accurately report information. 

· Ability   to scrupulously follow all StepStone and hotel policies and procedures.

· Attend   required meetings.

20%

Professionalism and Style Expectations

Weight

These are expected of every associate   within StepStone Hospitality.

Totals   10%.

3. Personal Effectiveness

· Projects   and assignments are completed thoroughly, professionally, and with care.

· Adjusts   to high-pressure conditions and is open to change.

· Assumes   responsibility for personal growth and development.

· Conducts   him\herself (acts and dresses) professionally at all times; sets standards   for all associates.

5%

4. Communication

· Understands   and communicates the StepStone Culture and core values.

· Expresses   ideas and conveys information clearly, effectively, and professionally.

· Actively   listens to others.

· Conveys   company information, decision, or problems to appropriate parties on a timely   basis.

· Works   to resolve disagreements and is respectful of peers and co-workers.

5%

Physical   Requirements

5.   These are required of every associate.

· Minimum   lifting of 50 pounds.

· Pushing,   bending, stooping, upward reaching, manual dexterity.

· Hearing,   writing, typing.

· Minimum   pulling of 50 pounds.

· Other   duties may be assigned.

Additional   responsibilities specific to you are:

· Must   have a comprehensive knowledge of all hotel departments and functions.

· Must   have a knowledge of applicable Federal, state, and local health, safety, and   legal regulations.

· Must   have a knowledge of mathematical and computer skills.

· High   school education and relevant training and experience preferred.

· Ability   to timely obtain any required licenses or certificates.

· CPR   training required; first aid training preferred.

· Additional   language ability preferred.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. Each employee is expected to obey safety rules and to exercise caution in all work activities. Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations. Employees must immediately report any unsafe condition to the appropriate supervisor. Employees who violate safety standards, who cause hazardous or dangerous situations, or who fail to report or, where appropriate, remedy such situations; may be subject to disciplinary action, up to and including suspension and/or termination of employment. 

The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. 

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Employee Signature: __________________________________________________

Print Name: _________________________________________________________

Date: _____________________