Commercial Loan Servicing Specialist

Description

Who We Are

Five Star Bank is an award-winning and high performing $5.4 Billion community business bank operating through 10 offices - 4 in the Capital Region, 3 in the North State, 2 in the San Francisco Bay Area, and 1 in the Central Valley, as well as administrative offices in Newport Beach and Downtown Sacramento. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us. 

Position Overview 

The Commercial Loan Servicing Specialist plays a pivotal role in the booking and maintaining of all loans at Five Star Bank. Working closely with all members of the loan servicing team, this position effectively manages the loan disbursement process, post-funding servicing, and reporting on the loans in the bank's servicing portfolio. This position supports the ongoing credit servicing administration for a portfolio of 7(a) loans and maintains the Borrower relationship to sustain a positive customer experience. The Commercial Loan Servicing Specialist must be able to effectively mange their time to meet deadlines and ensure tasks are completed.

Essential Job Functions

• Book all new, renewed and modified loans on the core processing system 
• Setup of new and renewed loan files to ensure the loans are set up properly on the loan servicing system nCino
• Add and maintain collateral and tickler information such as UCC re-fillings and amendments, insurance coverage, life insurance questionnaires, etc. 
• Perform loan maintenances as requested
• Review loan payments to verify accurate posting
• Maintain annual SBA requirements on all portfolio loans 
• Process daily work flow to assure quality, timeliness and compliance with bank, SBA, regulatory and investor guidelines. This includes loan boarding, third party payments, loan disbursements and payoff demands 
• Provide efficient production of the loan servicing system by performing data entry, data maintenance and data updates
• Line of credit advances
• Callback of daily work and of new loans and monetary entries
• Review/correct morning balance/loan activity reports
• Answer questions for internal and external customers about their loans, processes and documentation
• Customer correspondence; problem solving with clients
• All other duties as assigned by the Commercial Loan Servicing Supervisor or senior management 

Requirements

• High school diploma or GED
• Minimum 2 years of experience in commercial loans, participation loans and/or SBA loan processing and servicing
• Working knowledge of excel, Word, Outlook, Windows and Scanning
• Ability to manage competing demands and adapt to changing environments
• Demonstrated ability to effectively communicate, both written and verbal
• Capacity to research and solve problems

Competencies

• Learning Orientation
• Organizational Skills
• Time management
• Communication Proficiency
• Technical Capacity
• Customer/Client Focus
• Personal Effectiveness/Credibility

Physical Demands

While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is full-time position and hours of work and days are Monday through Friday 8:00 a.m. to 5:00 p.m. Overtime may be necessary as job duties demand.

Other Duties

The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change, alter or reassign duties at any time with or without notice.

EEO Statement 

Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws, regulations, or ordinances. It also prohibits retaliation for engaging in protected activity, such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to access our website, you can request reasonable accommodation by sending an email to [email protected]

NOTE: Five Star Bank personnel are employed on an at-will basis. All employment is at-will and can be terminated with or without cause, at any time, by the Employee or by Five Star Bank for any reason or no reason whatsoever, with or without notice.