VodafoneThree - Specialist Engineer - NOC

Working hours: Full time 37.5 hours per week - Monday to Friday + On-Call - 1 in 4 Rota Working in the Technology Operations Networks Operations Centre on a range of technologies (including SDH, PDH, Ethernet, Optical, MSPP, CNMS, Call Manager, Cisco TAC, Prime etc); the role will specialise in SDH and PDH but will be expected to work across all technologies. The individual will work as a shift engineer, providing network monitoring, initial fault diagnosis and resolution. In depth diagnostics and intermittent fault resolution may also be necessary as part of the role (as required). Professionally represent Real Time Operations in all day to day operations. Proactively monitor customer networks to identify fault occurrences. Acknowledge, check, and respond to customer fault reports. Perform timely and accurate basic initial diagnostics, ensuring fault clearance wherever possible. Ensure accurate ticket detail entry and updates for all fault reports. Ensure relevant and accurate information available to assist in fault diagnosis and clear. Monitor fault tickets, prioritise, and track progress as appropriate. Ensure technical and managerial escalation completed to defined time-scales. Test and liaise with customers and other internal or external agencies and third parties. Ensure overall adherence to quality procedures and working processes. Ensure awareness of SLA agreements, and perform all ticket actions in time-scales to support SLA success. Provide input to customer and management reports. Identify and agree cover wherever possible for planned absences. Proactively identify self-development needs. Actively support team members in day to day operations Significant experience in telecommunications, including network management experience within an operation's centre environment. Ability of working and understanding across SDH, PDH and optical technologies, (Ericsson, Nortel, Ciena,) Proven track record in network management & troubleshooting including ability to produce Network incidents reports in relation to Network events. Experienced at working with multiple third-party network providers and equipment vendors. Able to communicate at appropriate levels of target audience on both Technical & non-Technical (including process activities). Minimum SC clearance or able to meet SC criteria