Manager, Business Performance Management

Position Summary

This role is not eligible for immigration sponsorship.

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

The primary objective of the Manager, Business Performance Management position is to support SEA's Process Innovation Group activities including business process improvement, management planning, department administration, and IT system management. This role serves as the central coordination hub between SEA and Korea HQ, ensuring seamless alignment on global directives and effective execution of innovation initiatives across the region.
In order to achieve higher business performance and synergy across SEA subsidiaries, this position is expected to maintain effective communication with SEA business units, Korea HQ, and SDS regarding Business Innovation and Process Improvement activities.

Position Objective
· Process Improvement - Support analysis, design, and documentation of business process improvement initiatives; conduct as-is process mapping, gap analysis, and requirements gathering for assigned workstreams
· IT Investment & Cost Management - Review whether to invest in IT such as system deployment, evaluate whether investments are appropriate to efficiently manage costs, and manage annual IT costs
· IT System Analysis & Design - Promote activities to innovate IT systems by analyzing the IT system, monitoring, tuning, and discovering areas to be improved based on domain knowledge
· Project Management (PM) - Manage projects by validating key IT project architectures, checking development milestones, and tracking deliverables to ensure on-time completion
· KPI & Performance Tracking - Set up and manage KPIs in collaboration with business owners and senior leadership to establish continuous performance and quality improvement efforts; provide regular performance reports to management
HQ Collaboration & Liaison
· HQ Liaison - Serve as the primary point of contact between the SEA Process Innovation Group and Korea HQ; manage ongoing communication channels, escalation pathways, and action-item tracking from HQ meetings
· Global Directive Localization - Receive, analyze, and localize global process directives, standards, and mandates for SEA-specific implementation; coordinate across SEA markets to ensure consistent and timely adoption
· HQ Reporting & Reviews - Prepare and consolidate SEA regional inputs for global forums, governance meetings, and HQ reporting cycles including quarterly business reviews and annual planning sessions
· Cross-Regional Collaboration - Facilitate knowledge sharing and best-practice exchanges between SEA and other regional offices (NAHQ, Europe, etc.); coordinate with SDS and Korea HQ on Business Innovation activities
· Communication Management - Support translation and contextualization of HQ strategy documents, guidelines, and communications for regional audiences; build and maintain strong working relationships with HQ counterparts to foster trust and proactive information flow
Management Planning
· [Management Reporting] Prepare executive management reports, leadership decks, and performance dashboards for presentation to regional leadership and HQ stakeholders; synthesize complex data into clear, actionable insights
· Budget Management - Manage departmental budget tracking and expense management; support reforecasting and resource reallocation planning; review IT investment proposals and assess ROI and cost-effectiveness
· Benchmarking & Analysis - Benchmark SEA process innovation performance against global standards and industry best practices; conduct analysis on department performance trends and present recommendations to the group head
· Headcount Planning - Coordinate department headcount planning and workforce strategy in collaboration with HR; support talent acquisition, onboarding coordination, and retention activities
Department Administration
· Department Operations - Manage all department administrative functions including budget tracking, expense reporting, vendor and contract administration, and procurement coordination; ensure smooth day-to-day operations of the Process Innovation Group
· Meeting & Event Coordination - Plan and coordinate department-wide meetings, workshops, off-sites, and town halls including agenda preparation, logistics management, and minutes distribution
· Documentation Management - Maintain and continuously improve department documentation systems: project repositories, process libraries, SOP templates, and governance records; ensure all materials are accurate and audit-ready
· Onboarding & Team Support - Manage onboarding logistics and administrative coordination for new team members; oversee team calendar management, travel planning, and expense reporting processes
· Cross-Functional Coordination - Coordinate with IT, Finance, Legal, and HR on department-level operational matters; support audit and compliance activities as required

Role and Responsibilities

Skills & Qualification

· 6–8 years of experience in IT project management, business process improvement, management planning, or a related field

· Bachelor's Degree in Information Systems, Computer Engineering, Industrial Engineering, Business Administration, or other related fields; MBA a plus but not required

· Experience in IT system implementation; business requirement analysis and system design, including gathering requirements, documenting workflows and developing specifications

· Experience in IT strategy and governance: ISP, system optimization, IT standards, IT cost and IT asset management

· Knowledge of Project management; PMP a plus

· Knowledge of tools and techniques for ROI and benefit analysis

· Excellent verbal and written communication skills

· Client service driven with excellent relationship management skills

· Ability to effectively engage with and present to all levels of management

· Ability to facilitate collaboration with diverse groups across geographies

· Team oriented, but able to work independently and manage multiple tasks

· Self-directed and results-oriented

· Skilled in use of Microsoft Office, including Excel, PowerPoint and Word; experience with BI/reporting tools (Power BI, Tableau) is a plus

· Proficiency in Korean is strongly recommended for communication with Korea headquarters and HQ liaison responsibilities

Management Planning & Administration Skills

· Strong business planning and financial acumen; demonstrated ability to build and manage departmental budgets and prepare management reports aligned with Samsung's corporate planning calendar

· Proven ability to develop structured, data-driven management presentations and executive summaries for senior leadership

· Excellent organizational and project coordination skills; ability to manage multiple workstreams and deadlines simultaneously with high attention to detail

· Prior experience working closely with a headquarters (corporate or regional HQ) function in a coordination, liaison, or business management capacity is highly desirable

· Strong cross-cultural communication skills with ability to effectively engage with Korea HQ counterparts and diverse SEA regional stakeholders

· Discreet and professional in handling confidential and sensitive business information

· Familiarity with project management tools such as Jira, Confluence, MS Project, or equivalent

Skills and Qualifications

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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