Recoveries Officer

Join a leading Australian claims services company delivering end-to-end motor assessment and repair solutions - Established in 2014, the business has earned multiple industry awards and provides nationwide coverage across Australia and New Zealand.

The Opportunity

This role sits at the center of the motor recoveries process, managing claims from initial assessment through to resolution. You’ll investigate liability, build evidence-based recovery cases, negotiate with insurers and other parties, and drive successful recovery outcomes for Australian clients.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

What You’ll Do

• Manage a portfolio of motor vehicle recovery claims from lodgement through to resolution, driving matters toward timely and cost-effective outcomes.
• Review claim documentation, police reports, repair estimates, and technical assessments to establish liability and accurately quantify losses.
• Build well-evidenced recovery cases and prepare letters of demand and other recovery correspondence for at-fault third parties and their insurers.
• Negotiate recovery settlements with third-party insurers, repairers, and legal representatives.
• Maintain and monitor finance reserves across recovery files, ensuring amounts remain accurate and appropriately updated.
• Identify and escalate disputed matters to external legal counsel for litigation where required.
• Communicate clearly with Australian-based stakeholders and manage matters effectively across different time zones.
• Monitor recovery performance against agreed targets, including recovery success rates and cycle times.

Key Criteria

• Bachelor’s Degree in Business Administration, Legal/Pre-Law or related program.
• At least 4 years' experience within the Australian motor claims industry is essential.
• Experience in motor vehicle recoveries, third-party claims, motor assessing, or a closely related insurance function.
• Working knowledge of Australian motor vehicle insurance recovery processes, liability principles, and claims practices.
• Strong negotiation and dispute resolution skills, with the ability to achieve practical settlement outcomes.
• Excellent written and verbal communication skills, particularly when dealing with Australian insurers, legal representatives, and other stakeholders.
• Strong decision-making and analytical skills, with the ability to assess evidence and determine liability and quantum.
• Ability to work autonomously, manage a portfolio of claims, and prioritise competing matters effectively.

Work setup:

• Manila (BGC, Taguig): Australian business hours (6am to 3pm Manila time) with a hybrid set up of 3 days in our BGC office and 2 days Work From Home.

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