Director Support Services Data Analytics

Major Responsibilities:

• Responsible for the performance management, development, and maintenance of all metrics and financial statistics used to evaluate performance, cost savings, value, and overall effectiveness of Support Services across the organization.
• Responsible for the architectural design, creation, installation, and maintenance of operational data stores and data warehouses.
• Leads development of executive and frontline dashboards using data visualization tools such as Power BI and NEXUS.
• Leads a team of data analysts to deliver customer-focused analytics capabilities, enabling operational leaders with reliable data and identifying opportunities for improvement in cost, safety, and service.
• Partners with support service functions to establish and implement normalization criteria for benchmarking across acute and non-acute facilities.
• Builds and leads a data governance committee for support services.
• Selects, coaches, and develops teams; aligns objectives to organizational strategy; and manages performance, talent development, and succession planning.
• Oversees human resources responsibilities including hiring, performance evaluations, compensation changes, corrective actions, and employee engagement.
• Develops and manages operating and capital budgets, ensuring adherence to approved financial targets.
• Ensures compliance with organizational Code of Ethical Conduct, policies, regulations, and applicable laws.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Master’s Degree in Health Care Administration or
• Master’s Degree in Information Technology

Experience Required:

• Typically requires 7 years of experience in project management, information systems, or leadership with applications, database management, and systems integration
• Includes 3 years of management experience leading a data analytics team

Knowledge, Skills & Abilities Required:

• Knowledge of project management best practices and software development lifecycle (SDLC) methodologies
• Strong supervisory and leadership skills
• Proven success in team building and staff development
• Ability to work with databases, metrics, dashboards, and normalization methodologies
• Knowledge and experience with change management
• Ability to translate organizational vision into measurable data and performance metrics
• Strong communication skills across all levels of the organization

Physical Requirements and Working Conditions:

• Requires travel and exposure to varying weather and road conditions
• Operates standard equipment necessary to perform job duties
• Work is performed in a typical office environment

Preferred Licensure, Registration, and/or Certification:

• SAS Certified Data Scientist

Preferred Knowledge, Skills & Abilities:

• Power BI, SQL, Python

DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.