Marketing Operations Associate

Job Category  

We are seeking a highly motivated and organized individual to join our Marketing Operations team for Credit Cards and Banking. This role is crucial in ensuring the seamless coordination content reviews and approvals, campaign tracking, and internal compliance processes. The ideal candidate will possess a strong blend of operations expertise, communication skills, affiliate integrations, and a deep understanding of marketing standards in the digital media landscape.   

This is a hybrid role supporting both the Operations and Compliance processes for Credit Cards and Banking. Compliance responsibilities may vary and are supplemental to the main focus of operational support for each vertical.  

 

Responsibilities  

• Facilitate and review all external publisher email campaigns as it pertains to content review, compliance approvals, and integration requirements. 

• Support social media campaign processes for external publishers as it pertains to content requirements, tracking links, account needs, and approval processes. 

• Assist in new account setup for external publishers including tracking link creation, accounting support, and compliance overviews.   

• Assist in the development of training materials for external publishers as it relates to integration support, compliance, and QS brand requirements. 

• Coordinate new client account setup with the Client Team to ensure onboarding strategies and media channels are prepped for a successful launch. 

• Work closely with Operations leadership on process improvement projects and automation needs.   

• Support other Operations related requests as needed, including but not limited to product updates, rate changes, compliance audits, data integrity, and process documentation. 

• Maintain accurate, thorough case notes, audit documentation, and status updates that support team tracking, escalation decisions, and stakeholder reporting. 

• Perform compliance reviews across websites, social media posts, ad campaigns, and creative mock-ups, applying financial regulations and client guidelines to assess risk and identify non-compliant content.  

• Conduct structured content audits using compliance monitoring systems and industry tools. Validate audit results, identify and remove false positives, and summarize findings in a clear, actionable format for internal stakeholders.  

• Apply working knowledge of applicable regulatory frameworks including TILA, UDAAP, FTC guidelines, and issuer-specific requirements when evaluating content and documenting findings.  

• Escalate complex or ambiguous issues to the appropriate Compliance Manager with a clear summary of the issue, relevant findings, and a recommended course of action.  

Requirements

• 2+ years of experience in operations, integrations, and/or account management.  

• Hands-on experience with Salesforce   

• Effective communicator—able to document processes clearly and explain recommendations to technical and non-technical audiences  

• Inquisitive and proactive—you don’t wait for direction; you look for the “why” and bring solutions  

• Strong organizational habits and ability to context switch between quick-turn tasks and longer-term projects  

• Comfortable in a fast-paced, ever-changing environment—you’re resilient, flexible, and quick to adapt when priorities shift or projects evolve  

• Creative and can think outside the box for tooling or process solutions to improve workflows.  

Bonus If You Have:   

• Experience in performance or affiliate marketing   

• Experience within the credit cards or banking industry   

• Experience communicating directly with client partners 

• Experience with compliance tools such as BrandVerity 

#LI-REMOTE