Digital Learning and Knowledge Manager

 

Position:      Digital Learning and Knowledge Manager

Organisation:   Elite Supplements

Location:   Sydney (with 3-5 trips to Canberra for 2-3 nights at a time until new warehouse opens in Sydney in July)

Start date:      January 2027

Duration:      Permanent full-time

Pay rate:      $125,000 - $135,000 per annum plus 12% super

Overview:   

About Elite Supplements

Elite Supplements is one of Australia’s leading sports nutrition retailers, with a rapidly growing network of stores and operations across multiple international markets.

As Elite continues to grow, having consistent training, information and operational standards across the network is increasingly important.

About the Role

The Digital Learning & Knowledge Manager will own and develop Elite’s digital learning and knowledge ecosystem, including the company intranet, digital learning platform, training content and central knowledge base.

The key objective is to create a single, trusted source of information for the business and ensure employees can quickly find the information and training they need to perform their roles effectively.

Working closely with Operations, Retail, People & Culture, Marketing, Product, IT and senior leadership, the Digital Learning & Knowledge Manager will turn business knowledge into structured, engaging and practical learning that can be delivered consistently across a large and growing network.

Importantly, this role is not simply about publishing content. It is responsible for ensuring information and training from HQ is understood, completed and implemented at store level.

Key Responsibilities

Digital Learning & Development

• Own and continually improve Elite’s digital learning strategy.
• Design, build and maintain digital learning covering:
  • Employee onboarding
  • Product knowledge
  • Sales and customer service
  • Store operations
  • Leadership and management
  • Compliance and workplace policies
  • Systems and processes
  • Franchisee and international partner education
• Turn complex information into simple, engaging and practical learning content.
• Develop structured learning pathways for Retail Team Members, Assistant Managers, Store Managers, Area Managers, Support Office employees and leadership roles.
• Create assessments, knowledge checks and certification programs where appropriate.
• Regularly review learning content to ensure it remains accurate and relevant.

Intranet & Knowledge Management

• Own and manage the Elite intranet and central knowledge base.
• Establish the intranet as the single source of truth across the Elite network.
• Develop a clear information structure so employees can easily find policies, procedures, training materials, operational updates and company resources.
• Work with departments across HQ to keep information current, accurate and relevant.
• Establish clear ownership and review processes for company documents and knowledge.
• Improve the searchability, usability and engagement of the platform.
• Identify and resolve outdated, duplicated or conflicting information.
• Reduce reliance on emails, PDFs and individual employees as sources of operational knowledge.

Training Content & Production

Create high-quality digital training materials, including:

• E-learning modules
• Training videos
• How-to guides and SOPs
• Product education
• Sales and customer service training
• Leadership and operational training
• Assessments and quizzes

Work with internal subject matter experts to capture their knowledge and convert it into scalable training.

Where required, coordinate video production, graphic design, voiceover and other internal or external resources to produce professional learning content.

Retail & Network Capability

• Work closely with Operations, Area Managers and Store Managers to identify recurring knowledge and capability gaps.
• Use store feedback, operational performance and training data to identify areas requiring additional education.
• Develop learning programs that support sales performance, product knowledge, customer experience, operational standards and leadership capability.
• Ensure major business initiatives, new products, systems and operational changes are supported by appropriate training before rollout.
• Establish a repeatable process for turning new business initiatives into network-wide training.

Onboarding

Develop and maintain a consistent digital onboarding experience across Elite, with structured pathways for:

Retail Team Members → Assistant Managers → Store Managers → Area Managers → Support Office

Ensure new employees receive the appropriate training, information and resources for their role.

Work with People & Culture and Operations to monitor onboarding completion, identify gaps and continually improve the onboarding experience.

Reporting & Accountability

Develop reporting that provides management with visibility over:

• Training completion
• Assessment results
• Knowledge gaps
• Intranet and content engagement
• Onboarding completion
• Compliance training
• Learning performance by store, region and role

Provide regular reporting to leadership on the effectiveness and adoption of Elite’s learning and knowledge platforms.

Use learning and engagement data to identify trends, gaps and opportunities for improvement and establish clear accountability for mandatory and business-critical training.

Key Stakeholders

The Digital Learning & Knowledge Manager will work closely with:

• CEO and Executive Team
• COO / Head of Retail
• People & Culture
• Retail Operations
• Area Managers and Store Managers
• Marketing
• Product & Procurement
• IT / Digital
• Franchisees
• International Master Franchise Partners
• Internal subject matter experts

Experience & Capabilities

We are looking for someone with experience across digital learning, learning & development and knowledge management, ideally within a multi-site retail, franchise or high-growth organisation.

The successful candidate should have experience with:

• Learning Management Systems (LMS)
• Company intranets or knowledge platforms
• Digital learning and e-learning development
• E-learning authoring tools
• Video and digital content creation
• Knowledge management and information architecture
• Training needs analysis
• Employee onboarding
• Learning analytics and reporting
• Developing structured learning pathways
• Stakeholder and subject matter expert engagement
• Supporting organisational or operational change through learning and communications

Experience within a large retail, franchise, multi-site or geographically dispersed workforce would be highly regarded.

Personal Attributes

The successful candidate will be:

Highly organised – able to bring structure to large amounts of business information.

Commercially minded – understands that learning should ultimately improve employee and business performance.

An excellent communicator – able to turn complicated information into clear, practical language.

Technology confident – comfortable learning and managing digital platforms.

Creative – able to make learning engaging rather than simply uploading documents.

Accountable – takes ownership of platforms, content, adoption and outcomes.

Collaborative – comfortable working across departments and levels of seniority.

Focused on simplicity – believes employees should be able to find the information they need quickly and easily.

Continuous improvement focused – continually looks for ways to improve learning, systems and the employee experience.

What Success Looks Like

Within the first 12 months, the Digital Learning & Knowledge Manager will have:

1. Established the Elite intranet as the recognised single source of truth across the business.
2. Created structured digital learning pathways for all major retail roles.
3. Improved onboarding consistency across the network.
4. Built a comprehensive product and sales education program for retail teams.
5. Established measurable training completion and accountability across stores and regions.
6. Reduced reliance on emails, PDFs and individual employees for operational knowledge.
7. Created a repeatable process for turning new products, policies, systems and initiatives into network-wide training.
8. Built a scalable learning and knowledge platform capable of supporting Elite’s continued Australian and international expansion.

Why This Role Matters

As Elite continues to grow, information and training can no longer rely on being passed from person to person. The organisation’s systems, knowledge and training need to scale with the business.

The Digital Learning & Knowledge Manager will ensure that whether someone works at HQ, an Australian retail store, a franchise location or within an international market, they have access to the same Elite knowledge, training and standards.