Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM WebSphere Application Server Application Deployment
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
-Install, configure, administer, maintain, and upgrade IBM WebSphere Application Server (WAS) 8.5.x/9.x, IBM HTTP Server (IHS), and IBM WebSphere Portal environments.
-Manage WebSphere infrastructure including Profiles, Nodes, Clusters, Deployment Managers (DMGR), -Application Servers, web server integrations, and Portal components.
Deploy, configure, and support enterprise applications (EAR/WAR), Portal applications, themes, portlets, and related middleware services.
-Configure and manage JDBC, JMS, Data Sources, Connection Pools, JNDI resources, Virtual Hosts, SSL certificates, LDAP integration, security settings, redirections, and rewrite rules.
-Perform Fix Pack, iFix, SDK, version upgrades, migrations, patching, security hardening, backup, recovery, and disaster recovery activities across environments.
-Troubleshoot application, deployment, startup, performance, JVM, connectivity, web server, plugin, and Portal-related issues using logs, FFDCs, heap dumps, and thread dumps.
-Conduct JVM tuning, performance optimization, capacity planning, environment health checks, failover testing, and infrastructure maintenance activities.
-Provide L2/L3 support for production and non-production environments, ensuring high availability and operational stability.
-Participate in Incident, Problem, Change, Release, and CAB processes, including maintenance windows and on-call support rotations.
-Develop and maintain SOPs, runbooks, technical documentation, operational procedures, and knowledge management artifacts.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in IBM WebSphere Application Server Application Deployment.
- Strong understanding of application server architecture and deployment processes.
- Experience in IBM WebSphere Application Server (WAS) 8.5.x / 9.x
- Experience in IBM HTTP Server (IHS)
- Experience in IBM WebSphere Portal Administration
- Experience in Linux, AIX Administration
- Experience in SSL / TLS Certificate Management
- Experience in LDAP Integration (IBM Security Directory Server / Active Directory)
- Experience in Clustering, High Availability & Load Balancing
- Experience in JVM Performance Tuning
- Experience in Application Deployment (EAR/WAR)
- Experience in Shell Scripting (Unix/Linux)
- Experience in WebSphere Security and Authentication
-Troubleshooting, RCA and Log Analysis

Additional Information:
- The candidate should have minimum 3 years of experience in IBM WebSphere Application Server Application Deployment.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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