Senior Analyst, Workforce Strategy and Planning

Position Summary...

What you'll do...

Job Description 

You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically.  You build and sustain internal and external relationships. Flexible to work in US hours shifts.    

 About Team 
The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. 
We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer-centric individuals who are experienced in providing best-in-class customer service.    

Position Summary 

The Real Time Analyst will have front line responsibility as the face of WFM in support of operational stakeholders and provide key insights into the business.  This role partners with cross-functional teams to deliver Service Level for customers, drive labor optimization, analyze trends, manage WFM projects, and implement best practices in workforce management ensuring efficient operations and delivering best in class service.   

What you’ll do: 

• Analyze labor data and business trends to optimize staffing levels and improve productivity. 

• Collaborate with operations, HR, and finance teams to align labor plans with business objectives. 

• Manage outage procedures and communications across cross-functional teams to recover and maintain system stability.   

• Monitor key performance indicators (KPIs) related to service levels, staffing/labor efficiency, and cost control. 

• Ensure compliance with labor laws, company policies, and staffing guidelines. 

• Prepare and present reports on workforce metrics and recommendations to leadership. 
   

What you’ll bring: 

• Bachelor’s degree in business, Operations Management, Human Resources, or related field (preferred). 

• 4 years to 8 years of experience in workforce management, scheduling, or related field. 

• Strong analytical and problem-solving skills. 

• Proficiency with WFM software and Microsoft Office Suite. 

• Keen attention to detail while managing several business lines.   

• Excellent communication and leadership abilities. 

• Ability to work in a fast-paced, dynamic environment. 

  
About Walmart Global Tech  
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.  

Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore] office for daily work, with the flexibility for associates to manage their personal lives. 

Benefits 

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. 

Belonging 

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. 

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. 

Equal Opportunity Employer 

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.  

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Bachelor's degree in Analytics, Statistics, Computer Science, Mathematics, or related field OR 2 years' experience in data analysis, statistics, computer science, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

Bldg 2 Cumulus Prestige Tech Cloud, , India