- Location
- Bastrop, TX · Bastrop, TX, United States · Redmond, WA, United States
- Type
- Full-time
- Department
- Starlink Customer Operations
- Experience
- 5+ years
- Source
- Greenhouse
Description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SR. BUSINESS ANALYST, WORKFORCE PLANNING (STARLINK)
The Sr. Business Analyst, Workforce Planning (Starlink) leads proactive workforce planning and optimization, with a strong focus on managing demand volatility. This role uses short- and long-term strategies to help the organization scale efficiently while protecting customer experience and service levels.
RESPONSIBILITIES:
- Lead proactive workforce planning strategies to anticipate and mitigate demand volatility through advanced forecasting and predictive analytics
- Identify, evaluate, and activate short-term levers (e.g., overtime, flexible staffing, real-time schedule adjustments) and long-term levers (e.g., hiring strategies, capacity expansion, process redesign) to optimize workforce utilization
- Develop and improve forecasting models that detect demand fluctuations early and support data-driven decision-making
- Ensure workforce decisions consistently protect and enhance customer experience by maintaining service levels and minimizing disruptions
- Provide strategic recommendations to leadership on headcount planning, resource allocation, and scenario modeling
- Mentor and develop Workforce Specialists on forecasting techniques, lever management, and proactive planning practices
- Drive continuous improvement initiatives to improve forecast accuracy, reduce the impact of volatility, and strengthen operational resilience
- Manage cross-functional projects related to workforce systems, analytics tools, and process standardization
BASIC QUALIFICATIONS:
-
Bachelor’s degree in business, supply chain management, information systems, computer science, engineering, or economics; OR 5+ years of professional experience in workforce management or capacity planning
-
3+ years of progressive experience in workforce planning, demand forecasting, or analytics
PREFERRED SKILLS AND EXPERIENCE:
- Master’s degree in an analytical field
- 2+ years of experience in demand forecasting and predictive analytics
- 3+ years of experience using advanced Excel and SQL
- 2+ years of experience in statistical modeling, applied mathematics, operations research, or a related field
- Proficiency in Python
- Telecom or ISP industry experience
- Proven ability to balance short-term tactical actions with long-term strategic planning while protecting customer experience
- Advanced proficiency in workforce management systems and data visualization tools (Tableau or Power BI)
- Excellent leadership, stakeholder management, and communication skills
ADDITIONAL REQUIREMENTS:
- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings
- This is NOT a remote position and would require relocation if not local to the Redmond, WA or Bastrop, TX area
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].