Medical Office Front Desk and Authorization

IntelliRad Imaging is seeking a skilled and compassionate individual to join our team as a Medical Office Front Desk and Authorization. As the first point of contact for patients, the ideal candidate will possess excellent interpersonal and organizational skills. The Medical Office Front Desk and Authorization plays a crucial role in ensuring a positive and efficient experience for patients and visitors while maintaining a professional and welcoming atmosphere in the clinic.

This position requires a BILINGUAL speaker (Spanish/English).

Responsibilities:

Patient Check-In and Registration:

• Greet patients and visitors warmly and assist with the check-in process.

• Verify patient information, insurance details, and update records as necessary.

• Ensure all required forms and documentation are completed accurately.

Appointment Scheduling:

• Schedule and confirm appointments for patients, coordinating with healthcare providers.

• Manage appointment calendars and make necessary adjustments to accommodate urgent cases or changes.

Telephone and Communication:

• Answer incoming calls promptly and professionally, directing calls to the appropriate department or staff member.

• Respond to patient inquiries, provide information, and assist with appointment-related questions.

• Relay messages accurately and in a timely manner.

Patient Information Confidentiality:

• Uphold strict confidentiality regarding patient information in accordance with HIPAA regulations.

• Safeguard patient privacy and ensure secure handling of sensitive information.

Insurance Verification and Billing:

• Verify insurance coverage and eligibility for patients.

• Obtain authorizations for clinic visits.

• Assist with billing inquiries and provide basic information on payment processes.

Waiting Area Management:

• Maintain a clean and organized waiting area.

• Ensure that patients are informed about any delays and address their concerns courteously.

Collaboration with Healthcare Providers:

• Communicate effectively with medical staff and other departments to facilitate a smooth patient flow.

• Relay messages and updates promptly to the appropriate healthcare professionals.

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.

• Previous experience in a medical office or clinic setting is preferred.

• Proficient in using electronic health record (EHR) systems and other office software.

• Strong interpersonal skills and ability to communicate effectively with diverse individuals.

• Exceptional organizational skills with attention to detail.

• Ability to handle multiple tasks simultaneously in a fast-paced environment.

Benefits:

• 100% paid employee healthcare insurance (family members may be insured at employees’ expense)

• Dental insurance

• Vision insurance

• 10 days of vacation/paid time off per year

• 401k

• Life insurance

• Short-term disability & long-term disability insurances

Working Conditions:

This position involves regular interaction with patients, medical staff, and administrative personnel. The Medical Office Front Desk and Authorization will work in a climate-controlled office setting, spending a significant amount of time at the front desk and on the telephone.

If you are a dedicated and personable individual with a passion for patient care, we invite you to apply for the position of Medical Clinic Receptionist and contribute to the success of our healthcare team.

Candidates will need to undergo a background check.

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IntelliRad Imaging is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. IntelliRad Imaging makes hiring decisions based solely on qualifications, merit, and business needs at the time.