SVP, Operations

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a SVP of Operations, SEA role with TaskUs:
As the Senior Vice President of Operations for TaskUs, you will assume a critical role in the leadership team, shaping and executing our operational strategies with unwavering dedication to efficiency, quality, and client satisfaction. This senior-level position demands a seasoned professional with a proven track record of orchestrating operational excellence within the dynamic landscape of the BPO industry in the Philippines.
Your responsibilities encompass a wide spectrum, including developing and implementing operational strategies aligned with our overarching business objectives. You will act as the architect of our operational performance, overseeing various units to ensure we consistently meet or surpass KPIs and SLAs. Your commitment to quality assurance will be instrumental in upholding the highest standards of service delivery while instilling a culture of perpetual improvement and excellence.

Key Responsibilities:

• Operational Strategy: Develop, communicate, and execute the company's operational strategy, aligning it with overall business objectives. Continuously assess and adapt the strategy to meet evolving industry dynamics.

• Performance Management: Oversee the performance of various operational units, ensuring that KPIs and SLAs are met or exceeded consistently.

• Quality Assurance: Implement and maintain robust quality assurance processes to uphold the highest standards of service delivery. Drive a culture of continuous improvement and quality excellence.

• Client Engagement: Foster strong relationships with clients, serving as a trusted partner in understanding their unique needs and ensuring our services align with their objectives.

• Team Leadership: Lead and inspire a diverse team of operational professionals, promoting collaboration, growth, and accountability. Provide mentorship and professional development opportunities.

• Process Optimization: Identify opportunities for process optimization, automation, and efficiency enhancements. Implement best practices and technology solutions to streamline operations.

• Budget Management: Manage the operational budget effectively, optimizing resource allocation and cost control to achieve operational excellence while maintaining profitability.

• Risk Management: Identify operational risks and develop mitigation strategies. Ensure compliance with industry regulations and client-specific requirements.

Qualifications:

• 10+ years in a Senior Leadership role into large businesses, out of which at least 5 years of managing multiple sites within the BPO industry in the Philippines.

• Proven track record of driving operational efficiency, quality, and client satisfaction.

• Strong understanding of BPO operations, industry trends, and emerging technologies.

• Extended experience in managing complexed multiple accounts & clients in a large organization.

• Demonstrated financial management and budgeting skills.

• Exceptional “people first” leadership style with strong communication, interpersonal and leadership skills with a thorough understanding of organizational behavior, workforce planning, metrics, and analytics.

• Demonstrated ability to build and lead high-performing teams.

• Strategic thinker with the ability to translate strategies into actionable plans.

• Flexible and adaptable with roll up sleeves attitude.

• Strong analytical and problem-solving skills.

• Bachelor's degree in Business, Operations Management, or a related field. MBA or advanced degree is preferred.

Work Location / Travel: 

• The position is based out of the Philippines

• Domestic travel 40% and International travel 10%

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.