Account Manager / Business Development

Job Type: Fulltime Employee
Industry: Audience measurement, Data and Analytics, Ad Tech, Media
Company size: 25-50
Company type: Startup from London, UK with offices in Tokyo and Bangalore
Language: native Japanese
Location: Tokyo (Hybrid)

About us

Streamhub is a total video analytics platform designed for the video industry, providing full funnel measurement from audience reach to outcomes across platforms. With a focus on modular solutions for media companies, agencies, and JICs, Streamhub is used for campaign planning and post-campaign evaluation, as well as editorial strategies and audience targeting. Backed by industry experts and pioneers, Streamhub aims to be the leader in video analytics for global media companies.

Our purpose is to understand how video impacts our everyday life and how this information can be used to deliver a better user experience for the media & advertising industry. How we get there is also important for us, and we want to continually evolve our product so it becomes the most user-friendly and actionable data platform for the video business.

Working at Streamhub will bring unparalleled access to cutting-edge challenges in the complex adtech / media industry, working within an international and rewarding entrepreneurial culture. We are at an exciting growth phase, making a number of key hires who will form the founding blocks of our team in Japan!

The Role

This is a junior role that combines account management (TAM) with some business development responsibilities to improve our revenues whilst being able to contribute to the development of our product, acting as a bridge between our customers and our engineering team. Customer-side communications will be primarily Japanese, but internal communications will be partly in English.

We are looking for someone with early-career experience (4-5 years) in media, data / analytics solutions, or in a related technology company who is eager to play a customer-facing role and develop a product-oriented career. Knowledge of analytics, metadata, or enterprise SaaS operations will be essential, with experience in the media/advertising business being a strong plus.

We are seeking bilingual candidates who are looking to work in a startup environment and understand the Japanese B2B customer dynamics. Lastly, we would prefer candidates who have an ambition and capability to move and work from our London or Bangalore offices for both shor-term and longer-term placements.

What you’ll be doing:

• Responsible for managing the ongoing product requirements from our new and existing accounts by clarifying, documenting and prioritising (this is a mix of project and product management)
• Research and understand customer business problems, and communicate insights internally
• Participate in agile release cycles by supporting test checks, organising feedback, and coordinating with customer teams
• Provide proactive support and communications with customers
• Assist with the onboarding of new customers and projects
• Research competitors and industry trends
• Support tech partnerships channels for co-marketing and co-development opportunities

Who you are (Qualifications/Experience):

• Experience: 4+ years experience in a multi-stakeholder and/or customer-facing roles
• Enjoys communicating: ability to listen to customer needs in detail, discuss these needs internally, and actively present proposals to customers.
• Tech skills: Basic understanding of how Analytics and data pipeline works in general: ETL, pipelines, APIs
• Team player: Comfortable working in small, collaborative startup environments
• Extras: You must be able to work permanently in Japan. Experience in measurement, ad tech or media industry preferred.

Package:

• salary: from 7,500,000 JPY
• eligible for share options after 1st year
• paid leave: 28 days (including public holidays)
• probation period: 6 months
• training budget and 1 - 2 training visits to UK and Bangalore officers per year
• potential placement in London or Bangalore for 6 months to a year.
• hybrid working with 3 days in office
• national insurance covered

This position is located in any WeWork office in Kamiyacho/Roppongi Ichome located 5 minutes walking from either station.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.