German Customer Support Agent (Relocation Support Provided)

On-site in Umhlanga, Durban | South Africa
Salary: R24.000/month + benefits
Relocation support included
Full-time | Rotational shifts

Join an international team in sunny Durban!

Are you a German speaker looking for an international career opportunity in a vibrant, coastal city?

We're hiring Customer Support Agents to work on an exciting global retail project, supporting German-speaking customers while living in beautiful Umhlanga, just minutes from the beach.

If you enjoy helping people, solving problems, and working in a fast-paced, multicultural environment — this role is for you.

What you'll be doing

• Support customers in German via phone, email, and chat
• Assist with orders, deliveries, returns, and product questions
• Resolve complaints with empathy and professionalism
• Escalate complex issues when needed
• Update and maintain accurate customer records
• Meet quality standards and customer satisfaction KPIs

What we're looking for

• German language level B2–C2 (fluent)
• Good English communication skills
• Matric (Grade 12)
• Valid permission to work in South Africa
• Clear criminal and credit record
• Customer service or call center experience (retail experience is a plus)
• Strong communication and problem-solving skills
• Comfortable in a fast-paced environment
• Open to rotational shifts (including weekends)
• Basic computer literacy

What you get

• Competitive salary package (R20,000 – R25,000/month)
• Paid training & full onboarding
• Modern offices in a prime Umhlanga location
• International retail client exposure
• Career development & growth opportunities
• Friendly, diverse team environment

Relocation Support Included

We make your move easy:

• 1x flight to Durban before your start date
• 20 nights of company-paid accommodation

Who thrives here?

People who are positive, customer-focused, adaptable, and excited about working abroad while building an international career.

Ready for your next adventure in Durban? Apply now!