General Manager of Service

Description

 About Us

Bleuwave is a fast-growing, multi-trade construction and services company specializing in plumbing, HVAC, and electrical work across residential and commercial projects. We pride ourselves on operational excellence, customer satisfaction, and fostering a high-performance culture. As we scale, we are seeking a dynamic General Manager of Service to lead and grow our service division.

Position Summary

The General Manager of Service is responsible for overseeing all daily operations of the service division, ensuring exceptional customer service, efficient workflows, and strong financial performance. This role will manage multiple trade service teams, drive operational improvements, build a strong leadership bench, and align the division with the company’s strategic objectives.

The ideal candidate is a seasoned operations leader with deep experience in field services (plumbing, HVAC, or electrical), proven P&L management skills, and the ability to lead a growing team in a fast-paced environment.

Key Responsibilities

• Leadership & Strategy
  
  
  • Provide overall leadership to the service division, including plumbing, HVAC, and electrical service teams.
     
  • Set clear performance expectations and create accountability at all levels.
     
  • Partner with executive leadership to set strategic goals and growth targets for the division.
     
• Operational Excellence
  
  
  • Oversee daily scheduling, dispatching, and field execution to ensure work is completed safely, efficiently, and to quality standards.
     
  • Standardize workflows, implement best practices, and leverage technology to improve productivity and customer experience.
     
  • Monitor KPIs such as response times, close rates, labor efficiency, and customer satisfaction.
     
• Financial Management
  
  
  • Own the P&L for the service division, including revenue forecasting, margin optimization, and cost control.
     
  • Develop pricing strategies, manage budgets, and identify opportunities to improve profitability.
     
  • Ensure accurate billing, job costing, and financial reporting.
     
• People & Culture
  
  
  • Recruit, train, and develop service managers, technicians, and office support staff.
     
  • Foster a strong safety culture and compliance with all regulatory requirements.
     
  • Create a positive, high-performance work environment that aligns with Bleuwave’s core values.
     
• Customer Experience
  
  
  • Champion a customer-first mindset across all service operations.
     
  • Resolve escalated customer issues and drive improvements based on feedback.
     
  • Ensure service delivery meets or exceeds client expectations.
     

Qualifications

• 7+ years of progressive leadership experience in service operations within plumbing, HVAC, or electrical trades (multi-trade experience strongly preferred).
   
• Proven experience managing large teams and multiple service lines in a fast-growing environment.
   
• Strong financial acumen, with a track record of P&L ownership and achieving performance targets.
   
• Excellent leadership, communication, and organizational skills.
   
• Proficiency with service management software (e.g., ServiceTitan) is a plus.
   
• Demonstrated ability to build scalable systems, develop leaders, and drive operational improvements.