Manager On Duty

We are seeking a Closing Manager On Duty - Full Time. Our store hours are: Mon-Sat 7:00am - 7:00pm, Sun 9:00am - 5:00pm

At Holmes Ace Hardware, we’re independently owned and operated so helping our community is our number one priority.

Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun

environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

Holmes Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a

future, a purpose, and a community with us.

Learn and grow with us:

• Are you a hardware hero? Bring your knowledge and we’ll teach you something new.
• Have a helpful attitude? We’ll train you on hardware know-how that builds life skills.
• We train you from day one and the opportunities don’t stop there.

The Manager On Duty role includes supervising staff, ensuring daily tasks are completed efficiently, handling customer relations and complaints, and maintaining safety and security standards. You will act as a central point of contact for employees and customers, managing staff schedules, enforcing company policies, and handling administrative tasks.

Key responsibilities:

• Staff supervision: Oversee daily performance, delegate tasks, manage schedules, provide training, and enforce company policies. 
• Operational management: Ensure smooth daily operations, monitor workflow efficiency, and assist teams as needed during busy periods. 
• Customer service: Address customer inquiries and complaints, act as the escalation point for issues, and work to ensure customer satisfaction. 
• Problem-solving: Handle emergencies and unexpected situations, such as power outages or security incidents, and find solutions for operational issues. 
• Administrative duties: Complete daily reports, maintain records, and perform other administrative tasks as required. 
• Safety and security: Conduct inspections to ensure a safe and clean environment, and ensure compliance with all security and safety procedures.

Key skills:

Leadership and communication

• Communication: Clearly relaying information to staff, other managers, and customers. 
• Leadership: Motivating and guiding the team to ensure tasks are completed and goals are met. 
• Delegation: Assigning tasks to staff and overseeing their completion. 

Operational and problem-solving

• Problem-solving: Identifying and effectively addressing operational issues and challenges. 
• Decision-making: Making quick, sound judgments in a fast-paced environment. 
• Time management: Prioritizing tasks and managing time efficiently to keep operations running smoothly. 
• Adaptability: Adjusting processes and leadership style to manage unexpected changes. 

Customer and business-focused

• Customer service: Ensuring a positive and quality experience for customers. 

Additional key skills

• Supervision: Monitoring employee performance and providing feedback.
• Technical proficiency: Using necessary software and technology for scheduling, reporting, or other tasks.
• Report writing: Documenting and communicating performance and operational progress.

Requirements

• Previous retail experience in management is required.
• No felonious criminal background.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.