Manager on Duty

Description

DUTIES & RESPONSIBILITIES

• Provides Manager on Duty (MOD) support to personnel and departments throughout the store.
• Interacts positively and professionally with internal and external customers and consistently upholds the co-op code of conduct and customer service standards.
• Provides oversight and direction to the employees in The Common Market in accordance with the Market’s policies and procedures.
• Empowers employees to take responsibility for their jobs and goals.
• Delegates responsibility and expects accountability and regular feedback from employees.
• Consciously creates a workplace culture that is consistent with The Common Market’s guiding principles and values.
• Appropriately communicates information through department meetings, one-on-one meetings, and appropriate email, text messaging, and regular interpersonal communication.
• Provides effective performance feedback through employee recognition and disciplinary action, with the assistance of Human Resources, when necessary.
• Reviews, approves, and corrects timecards when necessary.
• Connects regularly with all department managers to improve storewide communications and operations between all departments.
• Develops and maintains a preventative schedule of maintenance and repairs designed to promote longevity of existing infrastructure and prevent costly repairs.
• Point of contact for the store to address immediate, unforeseen maintenance and repair issues as they occur.
• Ensures repair work is completed and invoices are submitted to Finance within the same day.
• Assists in creating an environment that encourages employees to work together as a team.
• Ensures the store is bright and clean.
• Provides attentive, timely, and friendly service to all internal and external customers at all times.
• Builds and maintains customer satisfaction with the products and services offered by the co-op.
• Others duties as assigned.

Requirements

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

• High School Diploma or equivalent education or experience.
• A minimum of three (3) years’ experience in a retail management position. 
• A minimum of one (1) year’s experience and familiarity with natural foods.
• Demonstrates strong conflict resolution skills and the ability to have difficult conversations.
• Has experience with management or leadership of others. 
• Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
• Adapts readily based on evolving co-op needs or in response to feedback.
• Maintains composure in highly stressful or adverse situations.
• Computer proficiency, familiarity with MS Office Suite, and experience with POS and receiving systems preferred.

ENVIRONMENTAL & PHYSICAL DEMANDS

• Flexibility to work any shift, including mornings, middays, evenings, weekends.
• Ability to work in varying temperatures.
• Ability to stand or walk for long periods at a time.
• Ability to bend, stoop, reach, kneel, twist, and climb.
• Ability to lift 50 pounds unassisted.
• Consistent and reliable access to transportation.