- Salary
- $23+/hr
- Location
- WI 53948, WI, WI
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Closing date
- Today
- Source
- GovernmentJobs
Description
POSITION SUMMARY
MINIMUM REQUIRED QUALIFICATIONS PREFERRED QUALIFICATIONSPHYSICAL AND WORK ENVIRONMENT
This position provides administrative and operational support to the Public Works Department and provides courteous and efficient customer service to Juneau County residents. The Public Works Department office operates Monday through Friday, from 6:00 a.m. to 4:00 p.m.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. However, they are not to be construed as exclusive or all–inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.
Not all duties may be assigned to each position. The allocation of duties for this position will be dependent upon the department assigned.
- Provides first-line customer service to internal and external customers; greets, receives, and screens visitors and customers.
- Addresses and resolves customer questions/concerns as able and refers complex inquiries, requests, or complaints to appropriate staff.
- Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail; retrieves, delivers, and sends faxes.
- Composes general and confidential correspondence and reports; proofreads and edits documents.
- Enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
- Maintains electronic filing, paper filing, and record systems to provide easy access to records and information; provides retention of records as required by Department and County policies.
- Organizes and maintains resource information in a variety of formats.
- Receives, processes, posts, and distributes receipts, expenditures, encumbrances, cash, money orders, invoices/fees, etc. for the assigned department.
- Assists other department personnel during peak periods of work or for absences.
- Prepares highway and parks payroll and maintains employee benefit records.
- Prepares and enters supply vouchers for approval from the Highway Commissioner and the Highway Committee.
- Responsible for operating the truck scale and maintaining scale reports.
- Functions as dispatch, relaying information to appropriate supervisors.
- Assists with hiring seasonal park staff. Assists with training of staff in daily operations of Castle Rock Park and Wilderness Park office.
- Assists snowmobile and ATV Program with sign orders, correspondence and updates the Juneau County Snowmobile Hotline & Travel Wisconsin website; maintains Juneau County Snowmobile Club and ATV Club records.
- Coordinates with vendors of seasonal and day passes for the Omaha Bicycle Trail.
- Assists with issuing fuelwood permits.
- As needed, works nights, weekends, and holidays at Castle Rock and Wilderness Park
- Assists with making camper reservations and confirmation notices, shelter reservations, and processing revenue for Castle Rock, Wilderness, Bass Hollow, and Kennedy Park. Assists with issuing County seasonal passes.
- Other duties as assigned
EXPECTATIONS
- Interprets and applies Federal, State, municipal, and Department rules, regulations, and policies.
- Attends work regularly and is punctual.
- Behaves professionally and presents an appropriate standard of grooming, hygiene, and dress that align with health and safety standards.
- Conducts self in such a way as to reflect positively on the County.
- Fosters positive working relationships and accepts new responsibilities.
- Learns and understands the safe practices for the job being performed and complies with the safe work practices and personal protective requirements for the job.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of administrative policies and procedures of the County.
- Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
- Knowledge of county, state and federal programs pertaining to regulations and mandates under which the department functions.
- Knowledge of the occupational hazards of the work and necessary safety precautions.
- Ability to utilize various computer software programs that are department-specific.
- Ability to understand and follow simple oral and written instructions and adhere to prescribed departmental routines.
- Ability to maintain accurate records of assigned activities.
- Skill in preparing accounting transactions, financial statements and reports.
- Skill in time management; prioritizing duties to accomplish a high volume of quality work product requiring minimal supervision.
- Ability to define problems, exercise sound judgment, and address a variety of situations successfully.
- Knowledge and ability to follow the policies and practices contained in the County Personnel Handbook.
- Ability to work the allocated hours of the position and respond after hours if needed.
- High school diploma or equivalent and two (2) years of clerical/accounting work experience; or an equivalent combination of education, skills, knowledge and abilities may be considered for the job.
- Must successfully pass criminal background check per department requirements.
- Associate’s degree from an accredited college in Office Administration, Public Administration, Business, Legal Studies, Accounting or related field.
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as otherwise required by law. Employees needing reasonable accommodation should discuss the request with Human Resources.
- This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands and fingers to handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
- Work has standard vision requirements.
- Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
- Hearing is required to perceive information at normal spoken word levels.
- Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
- Work is generally in a moderately noisy office setting.
- May require dealing with persons who are hostile or verbally aggressive, posing threatening conditions.
Skills
Customer Service