Administrative Support Specialist

Medical Alternatives, Inc. | Novi, MI

Pay: $50,000–$55,000 per year
Job Type: Full-time
Location: Novi, Michigan

About Us

Medical Alternatives, Inc. is a CARF-accredited organization with over 30 years of experience providing care and support to individuals with traumatic brain injuries (TBI) and other needs. We operate AFC group homes and semi-independent living programs focused on promoting independence, quality of life, and meaningful community involvement.

We are seeking a dependable, organized, and adaptable Administrative Support Specialist to join our team!

Position Overview

This is a varied, hands-on role for someone who enjoys working with people, coordinating activities, supporting employee development, and helping daily operations run smoothly.

The Administrative Support Specialist will assist with staff onboarding and training, plan and coordinate recreational and community activities for the individuals we serve, and participate in a rotating Manager On-Call schedule. The ideal candidate is proactive, professional, computer-savvy, and comfortable managing multiple priorities in a dynamic care environment.

Key Responsibilities

Staff Training and Development

• Assist with onboarding, orientation, and training of new and existing employees.

• Support staff development and promote a professional, team-oriented work environment.

• Provide guidance and assistance to direct care staff as needed.

Activities and Special Events

• Plan and coordinate weekly recreational, social, and community activities.

• Communicate activity plans and ensure activities are organized and carried out effectively.

• Attend and help coordinate weekend outings and special events as needed.

Manager On-Call and Operational Support

• Participate in a rotating Manager On-Call schedule covering days, afternoons, midnights, weekdays, weekends, and holidays.

• Respond to staff questions, emergencies, staffing concerns, and operational issues.

• Help direct care staff resolve issues and determine appropriate next steps.

• Ensure timely follow-up and clear communication regarding incidents and staffing needs.

• Provide additional administrative and management support as needed.

Qualifications

• High school diploma or GED required.

• Valid Michigan driver's license with a good driving record.

• At least two years of administrative, supervisory, or relevant activities coordination experience preferred.

• Experience in patient care, as a CNA, or in traumatic brain injury (TBI) support is a plus.

• CPR/First Aid/AED and Certified Brain Injury Specialist (CBIS) certifications preferred, but not required.

• Proficiency in Microsoft Word and Excel, including document formatting, basic spreadsheets, logs, tracking, and data entry.

• Ability to navigate shared drives and manage electronic files.

• Strong organizational, time-management, problem-solving, and communication skills.

• Ability to manage competing priorities and work independently while supporting a team.

Schedule Requirements

• Availability Monday through Friday.

• Availability to attend weekend outings and activities as needed.

• Willingness to participate in rotating Manager On-Call coverage across all shifts, including evenings, overnights, weekends, and holidays.

Compensation and Benefits

• Competitive annual salary: $50,000–$55,000

• Paid time off.

• Health benefits.

• Supportive team environment.

• Opportunities for professional development and career growth.

Interested in Joining Our Team?

If you are organized, adaptable, and enjoy supporting both employees and the individuals we serve, we would love to hear from you!

Apply today to join Medical Alternatives, Inc. in making a meaningful difference in people's lives.