Director of Operations

Job Title: Director of Operations
Location: Remote – Latin America Preferred
Type of Contract: Part-Time | 35 Hours per Week (Flexible, based on project and event demands)
Salary Range: $3,000–$4,000 USD per month
Language Requirements: English Proficiency (Professional Working Proficiency)

Our client is seeking an experienced Director of Operations with a strong background in business operations, strategic project management, and leadership team management to oversee company initiatives and drive operational excellence. This role serves as the operational partner to the CEO, translating the company's vision into actionable plans, ensuring accountability across departments, and keeping strategic projects on track. The ideal candidate combines strong leadership, organizational, and problem-solving skills with the ability to manage multiple priorities and improve business performance.

Key Responsibilities

• Strategic Execution & Leadership: Partner directly with the CEO to translate the company's vision and strategic goals into actionable plans, reduce day-to-day operational involvement for the CEO, and ensure company initiatives are executed successfully.
• Leadership Team Management: Lead, manage, and hold department leaders accountable for commitments, priorities, and Key Performance Indicators (KPIs), ensuring alignment across all business functions.
• Operational Oversight: Coordinate major operating functions, ensure departments work collaboratively toward shared objectives, and maintain consistent execution of company processes and operating systems.
• Project & Performance Management: Oversee multiple company-wide projects simultaneously, monitor timelines and deliverables, identify delays, and ensure projects and quarterly priorities (Rocks) are completed on schedule.
• Financial & Resource Management: Collaborate with the Director of Finance to execute the business plan, monitor budgets and Profit & Loss (P&L) performance, track project profitability, and optimize team capacity and resource allocation.
• EOS Implementation & Meeting Management: Oversee the implementation and ongoing use of the Entrepreneurial Operating System (EOS), including Leadership Team Level 10 (L10) meetings, 5-5-5 meetings, quarterly planning sessions, and annual strategic meetings.
• Communication & Stakeholder Management: Maintain effective communication across departments and manage relationships with key stakeholders, including clients, partners, affiliates, and contractors. Ensure company priorities and decisions are consistently communicated.

Must-Have Qualifications

• 5+ years of experience in operations management, business operations, project management, or a similar leadership role.
• Proven experience managing multiple large-scale projects simultaneously, including timelines, budgets, deliverables, and cross-functional teams.
• Demonstrated ability to lead, manage, and hold team members accountable while maintaining positive working relationships.
• Strong understanding of business operations, organizational systems, financial performance, budgeting, and resource allocation.
• Excellent communication, delegation, organizational, and interpersonal skills, with the ability to work directly with executive leadership.
• Strong problem-solving and decision-making abilities, with a proactive approach to identifying operational challenges and implementing practical solutions.
• Experience with project management and collaboration platforms, particularly Teamwork Projects, Teamwork Chat, and Teamwork Desk, or similar tools.

Preferred Qualifications

• Previous experience implementing or managing the Entrepreneurial Operating System (EOS), including L10 meetings, quarterly planning, and annual strategic planning.
• Experience working closely with a CEO, Founder, or Visionary in an operations leadership capacity.
• Familiarity with KPI development, scorecard management, project performance tracking, and operational reporting.
• Experience managing event operations, client experience, contractors, and external business stakeholders.
• Ability to translate high-level business ideas into structured operational plans and measurable objectives.

Key Performance Indicators (KPIs)

• Project Schedule Variance: Track project deadlines, overdue tasks, and completion rates across departments, ensuring company priorities and projects are delivered on time.
• Labor Utilization: Monitor team capacity and scorecard metrics to identify resource gaps, prevent underutilization or understaffing, and improve operational efficiency.
• Leadership Meeting Effectiveness: Ensure successful planning and execution of L10 meetings, quarterly meetings, and annual planning sessions, with clear action items and accountability.
• Scorecard Performance: Prepare and lead scorecard reviews during L10 meetings, monitor KPI trends, identify performance issues, and follow up with department leaders on corrective actions.
• Budget & Project Profitability: Establish and monitor operational budgets, track time spent per project against revenue generated, and provide regular financial performance reporting.