- Salary
- $52k – $73k/yr
- Location
- Ohio 44118, OH, OH
- Education
- Associate
- Source
- GovernmentJobs
Description
Position summary
The City of Cleveland Heights is seeking a Housing Specialist/Office Assistant to provide receptionist, customer service, scheduling and clerical support for the Housing Department. This position assists residents, property owners and other customers; schedules inspections; maintains accurate records; and supports complaint and inspection processing.Essential duties and responsibilitiesKnowledge skills and abilities
The City of Cleveland Heights is seeking a Housing Specialist/Office Assistant to provide receptionist, customer service, scheduling and clerical support for the Housing Department. This position assists residents, property owners and other customers; schedules inspections; maintains accurate records; and supports complaint and inspection processing.Essential duties and responsibilities
- Greet visitors, answer telephone calls, provide general information and direct customers to appropriate staff or City services.
- Schedule inspection appointments; confirm property addresses, customer contact information and access arrangements; and record relevant property history and case notes.
- Prepare and distribute daily inspection schedules and associated files to inspectors. Record approved appointment changes and notify affected staff and customers.
- Enter appointments, new Point of Sale applications and extension requests, and route submissions to the appropriate staff member for processing or approval.
- Maintain records and perform data entry for Complaints, Interior and Exterior Systematics, and Exterior inspections.
- Check complaint telephone messages and the Complaint App; record reported concerns, review for existing cases and route requests to appropriate inspection staff.
- Prepare and process tickets for Complaints, Interior and Exterior Systematics, and Exteriors under established procedures and authorized enforcement direction.
- Prepare correspondence, organize documents, update case records and track assigned requests and unfinished work.
- Maintain confidentiality and handle department records and customer information according to City procedures.
- Assist coworkers with scheduling, front desk service and other assigned job-related duties during call-offs, leave, breaks and busy periods.
- Perform general clerical duties, assist with department projects and perform other job-related duties assigned by the supervisor.
Ability to communicate clearly and courteously; work effectively with the public and coworkers; enter information accurately; organize records and manage competing priorities; use computers, email, scheduling systems and standard office software; follow procedures; protect confidential information; and learn the department’s case-management system. Customer service, receptionist, scheduling and clerical experience are relevant to this position.
Education and experience:
- High School diploma or GED required.
- Associates degree preferred.
- Two years of previous clerical experience or customer service required.
- Good verbal communication skills required.
- Computer experience including Microsoft Office, Outlook, (i.e. Word) required.
- Experience working with diverse populations preferred.
- Experience with Citizenserve Software preferred
Skills
Customer ServicePoint of Sale