Private Bank, Head of Operations United Kingdom (UK)

 Job Title: Private Bank, Head of Operations United Kingdom (UK)

Location: London

Corporate Title: Vice President

We are looking for a proactive Operations professional to support our growing UK business. The role will work closely with Relationship Managers, the India offshore centre, and external vendors to ensure timely and accurate execution of operational activities in line with internal processes and policies. You will play a key role in supporting business initiatives, driving process improvements, and maintaining strong risk and control standards. This is an excellent opportunity for someone who enjoys working in a fast paced, collaborative environment with broad stakeholder exposure.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:  

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Drive operational initiatives, technology upgrades, and regulatory change projects impacting the private banking middle office and provide operational support to Relationship Managers, ensuring timely and accurate execution of client transactions and resolution of any operational issues
• Training & Leadership: Mentor and develop Operations staff, promoting a high-performance, client-centric culture. Assign tasks, monitor team performance and conduct regular performance reviews

• Identify inefficiencies and implement process enhancements to improve turnaround times, minimize errors, and optimize the client experience

• Monitor and oversee the end-to-end processing of trades, cash movements, foreign exchange, and other client instructions

• Oversee daily reconciliations of cash, securities, and positions. Ensure robust control frameworks are in place to mitigate operational risk and ensure payments are processed accurately, timely and meet compliance requirements.

• Oversee preparation and delivery of regular operational reports to senior management, highlighting key metrics, issues, and process improvements and mentor and develop Operations staff (offshore)

Your skills and experience

• Understanding of UK banking compliance requirements (CASS experience is a plus)
• Proven experience in private banking, wealth management, or related operations roles
• An individual with team management experience; a team leader who can multi-task effectively in a dynamic environment, appreciate diversity and follow through assignments within tight schedules
• Degree majoring in Banking, Accountancy or Business Administration or related discipline
• Proficiency with core banking systems and operations platforms (e.g., Avaloq) is a plus
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

How we’ll support you

• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Proud Employer Trailblazer Status from Stonewall and named in their Top 100 Employers.

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge at [email protected] to discuss. For more information about our recruitment process and available adjustments, please visit our Hiring Experience page.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.