- Salary
- $70k – $75k/yr
- Location
- Miami, FL
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Manager
- Closing date
- Today
- Source
- ApplyToJob
Description
About Landing
Since 2019, Landing has built the largest flexible living network in the U.S.: thousands of fully furnished apartments in 35+ markets, with no security deposits. Our work happens on the ground, priorities shift fast, and no two days look the same.
About the role
Miami is one of our fastest-growing markets, and we’re growing the team to keep up. Reporting to the Hub Manager, you’ll own a segment of Miami properties from end to end: member experience, property partnerships, housekeeping vendors, maintenance and unit quality.
If you’ve worked in a hotel, a short-term rental portfolio or another high-volume hospitality operation, the work will feel familiar. The difference is scope. You won’t run one property. You’ll run a whole market segment and help build the playbook along the way.
What you’ll own
- Member experience: Own the full journey from booking to checkout, including inquiries, tickets and escalations across every channel.
- Reservations: Manage bookings on Landing’s platform and on OTA partners like Airbnb and Booking.com.
- Unit readiness: Work with housekeeping vendors and property maintenance teams so every unit is clean, working and up to standard before a member arrives.
- Partnerships: Build strong, trusted relationships with property management teams and vendors.
- Growth: Onboard, set up and launch new properties in your segment.
- Performance: Track and improve market KPIs (NPS, CSAT, cleaning quality, growth) and report results to your Hub Manager.
What we’re looking for
- Hospitality experience: 2 years+ in hotel operations, short-term or vacation rental management, or another high-volume guest-facing operation. You know how to work when guests can’t wait.
- Ownership: You’ve run a property, market or operation with real autonomy and made the decisions yourself.
- Follow-through: This role comes with a lot of tickets, and you close the loop on every one.
- Calm under pressure: When three things are urgent at once, you know which one to handle first.
- Comfort with ambiguity: At a growth-stage company, the answer isn’t always written down. You figure it out, then document it for the next person.
- A valid driver’s license and reliable transportation.
Schedule
Core hours are Monday to Friday, 8am to 5pm ET. Because the role is guest-facing, you’ll sometimes need to be available on evenings, weekends and holidays, especially around month-end and other high-volume check-in periods.
What We Offer:
- Room to grow with us! Our Field Operations management team is built from internal promotions.
- Competitive compensation: $70,000 to $75,000 base salary based on experience, plus a performance bonus of up to 20% of base
- Vehicle & cell stipend: $6,600 annually
- Equity: Stock options
- Comprehensive benefits: medical, dental, vision, life, AD&D, disability, mental health, pet, commuter, and FSA or HSA options
- Retirement support: 401(k) plan plus access to ImmediatePay
- Time off: A generous paid time off policy
- Travel perk: $750 annually in Landing Stays