- Salary
- $99k – $107k/yr
- Location
- San Francisco, CA
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Product Development
- Seniority
- Entry
- Education
- Bachelor
- Source
- Lever
Description
Position Overview |
We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.
Key responsibilities|
Helpdesk & End-User Support
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Provide Tier 1–2 technical support for hardware, software, and SaaS applications
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Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
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Support operating systems (Windows, macOS, Linux) and productivity tools
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Document issues, resolutions, and procedures in the ticketing system
Cloud & Systems Administration
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Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)
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Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
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Assist with cloud-based backups, monitoring, and security best practices
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Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
Networking
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Monitor network performance and resolve connectivity issues
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Assist with network security controls and access management
IT Asset Management
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Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
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Maintain accurate asset inventory records and ensure compliance
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Coordinate device provisioning, replacements, and returns
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Support onboarding and offboarding processes
Security & Compliance
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Follow IT security policies and best practices
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Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)
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Support audits and compliance requirements as needed
Qualifications |
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Bachelor's degree in computer science or
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4+ years provided support in the form of Linux\Windows\Mac OS architecture
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Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)
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SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)
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Understanding of system and application integration, as well automation engineering
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Able to work off hours for maintenance and projects
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Periodic travel to other offices to help support staff.