Food & Beverage Outlet Manager – Latitude

Overview

Black Desert Resort, located among the dramatic red rocks and lava fields of Southern Utah, is an ultra-premium destination featuring luxury accommodations, championship golf, exceptional dining, spa and wellness experiences, recreation, and thoughtfully curated guest experiences. Latitude is Black Desert Resort's signature three-meal restaurant, serving breakfast, lunch, and dinner to resort guests and visitors. Featuring Baja California-inspired coastal cuisine, fresh seafood, wood-fired specialties, and vibrant seasonal flavors, Latitude offers elevated yet approachable dining throughout the day. With stunning views of the resort's championship golf course and surrounding landscape, Latitude plays an essential role in the overall resort guest experience, providing genuine hospitality, exceptional service, and consistent culinary execution across all three meal periods.

 

Job Summary

 

The Food & Beverage Outlet Manager – Latitude is responsible for the daily operations, guest experience, financial performance, and management of the resort's three-meal restaurant. This position provides leadership and direction to the restaurant's management and service teams while remaining actively engaged in daily operations, team development, and execution of the resort's food and beverage standards. As a breakfast, lunch, and dinner operation, Latitude requires a leader who understands the unique demands of all-day dining, including varying guest expectations, service styles, staffing needs, and operational transitions between meal periods. The Outlet Manager ensures consistent service excellence, operational efficiency, and a seamless guest experience from the first breakfast seating through the final dinner service.  More than an operational manager, this individual must be a passionate hospitality leader who genuinely serves from the heart, inspires others through their actions, and creates an environment where exceptional service comes naturally. The Outlet Manager serves as a trainer, mentor, and cultural ambassador, ensuring that every team member understands not only how to deliver exceptional service, but why genuine hospitality matters.

The ideal candidate combines strong restaurant management experience with a hands-on leadership style, a passion for developing people, and a demonstrated ability to build a positive, service-driven culture. Success requires someone who leads by example, actively trains and coaches their team, and takes personal ownership of both the guest and team member experience.

 

Job Specifications

 

Onsite: Black Desert Resort – LatitudeShift & Schedule Availability: Full-Time / Year-Round, including breakfast, lunch, dinner, evenings, weekends, holidays, and peak dining periodsPay Rate: $75,000–$85,000/yr plus incentive bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Why Join Us

• Lead a Signature Dining Destination: Oversee the operations and guest experience of Latitude, Black Desert Resort's three-meal restaurant, delivering exceptional breakfast, lunch, and dinner experiences.
• Develop People & Shape Culture: Lead, train, and inspire a hospitality team while creating a culture rooted in genuine service, accountability, and pride in delivering exceptional experiences.
• Comprehensive Benefits: Health insurance, 401(k) with company match, flexible time off, employee dining room, resort discounts, wellness programs, and employee hotel stay program, subject to eligibility.

Responsibilities

• Provide operational leadership for Latitude's breakfast, lunch, and dinner services, ensuring exceptional guest experiences and consistent execution across all meal periods.
• Oversee daily restaurant operations, including opening procedures, meal transitions, service execution, and closing responsibilities.
• Lead by example and demonstrate a genuine commitment to serving from the heart in every guest and team member interaction.
• Serve as a cultural ambassador for Black Desert Resort, reinforcing the resort's values, service philosophy, and expectations through daily leadership.
• Actively train, coach, mentor, and develop restaurant floor managers, supervisors, and front-of-house team members to deliver consistent, personalized hospitality.
• Establish and maintain structured onboarding, service training, daily pre-shift meetings, and ongoing development programs.
• Oversee restaurant service, bar operations, reservations, seating, staffing, and coordination with culinary leadership.
• Maintain a visible leadership presence during service, personally engaging with guests, supporting team members, and demonstrating exceptional service behaviors.
• Partner with culinary leadership to ensure menu execution, food quality, service timing, and the overall dining experience meet resort standards.
• Foster a positive, inclusive, and accountable workplace culture that promotes teamwork, employee engagement, recognition, and retention.
• Ensure compliance with food safety, alcohol service, sanitation, cash handling, and applicable operational regulations.
• Oversee inventory controls, purchasing practices, beverage cost management, and loss prevention procedures.
• Support the Assistant Director of Restaurants, Bars & Events in implementing departmental strategies, service and financial initiatives, and operational improvements.

Qualifications

• Five to seven years of progressive restaurant or food and beverage management experience, preferably in upscale dining, luxury hotels, or resort environments.
• Minimum three years of experience leading restaurant managers, supervisors, or large service teams.
• Experience managing a three-meal restaurant or high-volume all-day dining operation, including breakfast, lunch, and dinner service, strongly preferred.
• Demonstrated passion for genuine hospitality, with the ability to serve from the heart and inspire others to do the same.
• Proven experience as a hands-on leader, trainer, and mentor who develops talent and builds high-performing hospitality teams.
• Strong ability to establish and reinforce a positive workplace culture centered on service excellence, accountability, teamwork, and employee engagement.
• Experience developing and delivering service training, onboarding programs, and ongoing employee development initiatives.
• Ability to maintain a visible leadership presence, resolve guest concerns, and perform effectively in a high-volume dining environment.

#blackdesertreosrt