Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As a Customer Service Specialist based in Istanbul, Türkiye, you will play a critical role in delivering an exceptional customer experience by ensuring accurate order management, timely issue resolution, and effective coordination across internal and external stakeholders. You will support customers throughout the order lifecycle, from order entry and shipment tracking to returns, credits, and product-related enquiries. Leveraging customer service tools, inventory systems, and electronic data interchange (EDI) processes, you will help maintain product availability, optimise inventory efficiency, and support business continuity. This role requires strong attention to detail, effective communication skills, and the ability to work independently while collaborating with cross-functional teams to achieve service excellence and operational objectives.

Responsibilities may include the following and other duties may be assigned:

• Serve as the primary point of contact for customer enquiries, order management, shipment tracking, and issue resolution.
• Process and monitor customer orders, ensuring accuracy and timely coordination with logistics, shipping, and internal support teams.
• Investigate and resolve customer concerns related to deliveries, product availability, pricing adjustments, returns, and credits.
• Manage web-based ordering and registration activities while maintaining accurate customer and transactional records.
• Support inventory management activities through EDI, forecasting, replenishment, and inventory control systems.
• Monitor stock allocation and inventory availability to maximise service levels and minimise supply disruptions.
• Identify and escalate quality assurance complaints in accordance with established procedures.
• Collaborate with cross-functional stakeholders to improve processes, support projects, and enhance customer satisfaction.
• Analyse service-related data and trends to identify opportunities for operational improvements and increased efficiency.

Required Knowledge and Experience:

• Bachelor's Degree and a minimum of 1 year of customer service or technical product support experience.
• Experience using customer service systems and business applications to manage orders, enquiries, and customer records.
• Ability to communicate effectively with internal and external stakeholders in a professional business environment.
• Experience with inventory management, forecasting, replenishment, or supply chain processes.
• Experience working with EDI (Electronic Data Interchange) systems.
• Knowledge of customer relationship management (CRM) systems.
• Experience supporting quality assurance processes, returns, or credit administration.
• Project coordination or process improvement experience.
• Data analysis and reporting skills.

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).