- Location
- Anywhere
- Workplace
- Remote, Hybrid
- Department
- Managed Services
- Seniority
- Senior
- Source
- Greenhouse
Description
GR8_TECH builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Why this role exists:
This role exists to increase customer retention, engagement, and lifetime value through data-driven CRM initiatives. You'll help us build meaningful customer relationships by designing, optimizing, and scaling personalized CRM campaigns that deliver measurable business impact.
What you’ll drive:
CRM Strategy & Customer Retention
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Own the execution of CRM initiatives that improve customer retention, engagement, and loyalty.
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Develop customer lifecycle journeys for different audiences and behavioral segments.
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Identify new retention opportunities using customer insights and business data.
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Continuously evolve CRM strategies based on performance, market trends, and customer behavior.
Campaign Execution & Optimization
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Build, launch, and manage multi-channel CRM campaigns across email, push, in-app, SMS, and other communication channels.
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Design personalized customer experiences using segmentation and behavioral triggers.
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Run A/B tests to validate hypotheses and improve campaign effectiveness.
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Optimize campaign performance through continuous experimentation and iteration.
Data & Performance
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Analyze campaign performance and customer behavior to identify growth opportunities.
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Translate complex data into actionable recommendations.
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Apply predictive analytics to anticipate customer needs and reduce churn.
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Define, monitor, and improve key CRM performance metrics.
Cross-functional Collaboration
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Partner with Product, Marketing, Analytics, and Customer Support teams to deliver impactful CRM initiatives.
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Align campaign priorities with business objectives and product launches.
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Coordinate campaign delivery across multiple stakeholders while ensuring quality and timely execution.
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Share insights and recommendations that influence customer engagement strategy.
What makes you a GR8 fit:
Must-have
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Previous experience as a CRM Manager or in a similar CRM role.
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Strong understanding of CRM, customer lifecycle management, and retention strategies.
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Experience planning and executing multi-channel CRM campaigns.
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Strong analytical mindset with the ability to turn data into business decisions.
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Hands-on experience with CRM platforms and campaign management tools.
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Excellent stakeholder management and cross-functional collaboration skills.
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Strong organizational skills with the ability to manage multiple initiatives simultaneously.
Nice-to-have
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Experience working in high-growth digital products or tech companies.
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Knowledge of experimentation methodologies and statistical analysis.
Why you’ll love working here:
Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.
Work-life & support
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.
Our culture & core values:
GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.
