Sales Operations Executive

Duties & Responsibilities:

• Assist in order processing, fulfilment, and logistics to ensure customer satisfaction, including maintaining accurate sales and logistics records.
• Proactively address and resolve customer inquiries and complaints, improving customer relationships and experience.
• Support the implementation of customer service solutions and business process improvements to enhance efficiency.
• Collect customer feedback, coordinate with team members, and assist in accounts and ad-hoc tasks as needed.

Experience:

• NITEC in Customer Experience, Business Administration or Accountancy
• Proficient in Microsoft Excel and Word, with excellent communication skills and a professional, positive attitude.