Service Associate

What is the opportunity?

This Service Associate will support the Entitlements Canadian Operations, WM Asset Servicing team. Working in a collaborative, dynamic and high-performing environment, this individual will face challenging yet rewarding opportunities.

What will you do?

• Processing client requests in various capacities, as related to entitlement operations. Placing a priority on answering client inquiries, mitigating escalations and always meeting SLAs.

• Continuously analyzing process workflows to identify opportunities for improvement of operational efficiencies. Ensure all processes maintain operational risk thresholds, escalating discrepancies immediately upon discovery.

• Timely settlement of cash entitlements on sec lending activity with external counterparties and internal accounts. Ultra-high degree of accuracy required for verifying claim details and values before processing settlements.

• Liaison with business/operations partners where needed. Timely reconciliation and resolution of funds outstanding due to sometimes complex operational circumstances.

What do you need to succeed?

Must haves:

• Relevant industry experience of 2 to 5 years, or educational equivalent

• Sound knowledge of Income allocation and executing cash movements (i.e., long/ short positions or credit/ debit balances). Experience with executing cash wires, generally through an application

• Exceptional proficiency in Microsoft Excel, Word and an Intermediate to advanced proficiency in Microsoft Access skills

• Problem solving skills and willingness to take on extra initiatives

• High client service focus

• Excellent communication/analytical skills

Nice-to-have:

• Completion of Canadian Securities Course (CSC)

• Experience in similar role, Corporate Actions or Entitlement Operations related within the financial industry

• Experience using financial operation systems and interfaces such as:

  • Broadridge Financial Services

  • CDSX, DTCC

  • Cash wire applications

• Advanced knowledge of Microsoft Access, specifically database creations for automation initiatives requiring VBA writing knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities. 

• Access to a variety of job opportunities across business.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2026-07-242026-08-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.