Operations Coordinator (Client Services)

Operations Coordinator, Client Services

About RMG:
We are a family owned business. Since we started 27 years ago, we have invested in our people, promoting from within and building a team that lasts. We're focused on your long-term success and well-being, because happy employees mean happy clients, and that's what we're all about.

We are also a forward-thinking tech savvy group with small-business clients of many kinds. As an ever-growing company, we are looking for people who have exceptional accounting, management, technology and organizational skills, and would like to put them to good use. If this sounds like a match, please read on about what we’re looking for in our new teammates…

About this role:
This is a cross-functional position that requires strong attention to detail, an ability to multitask, and impeccable organizational skills. Our ideal candidate must have excellent communication skills, including that they listen actively, interpret fairly and intelligently, ask questions curiously, and action accordingly. 

Your job as an Operations Coordinator is to support the Client Services teams to ensure workflows are functioning, and that deliverables are being completed on time, in scope, and within budget. If any of the above are blocked or not happening efficiently, then it is your responsibility to support the teams in problem solving and implementing a solution.

Notably, we are currently implementing an ERP system. At the start, your primary work will be supporting this transition, alongside our ERP implementation team until we’ve stabilized.
This role will report directly to the Vice President of Client Services.

Responsibilities:      

Coordination: 

• Monitor and support day-to-day project operations
• Report to key stakeholders, keeping them informed on progress 
• Support our company-wide goal to continuously improve operational processes and workflows
• Maintain detailed and up-to-date documentation 
• Flag and escalate issues before they become problems  

Our business (Accounting):

• In this role, you will gain knowledge and familiarity with some accounting tasks and practices
• Work closely with the client services teams and Accounting Managers
• Gain familiarity with various accounting software and third party applications

About You: 

• Strategic: You understand how day-to-day operations and decisions connect to the “bigger picture” 
• Decision Maker: You are comfortable making decisions (and know when you can’t!)
• Highly organized and accountable: You own your responsibilities and get great joy from producing a stellar work product 
• Proactive: You are a self-starter and you identify and address risks before they become an issue 
• Communicator Extraordinaire: You are a pro at engaging in effective communication, whether it is with clients, internal stakeholders, or team members 
• Collaborator: You enjoy supporting the team to success 
• Lifelong learner: You have a motivation and strong desire to take on new challenges and learn as much as possible
• Tech savvy: You are comfortable with, and excited about, learning new technologies

Requirements and Qualifications: 

• Ability to work remote, this is a fully remote position 
• Strong organizational skills 
• Excellent verbal and written communication skills; the ability to provide verbal and written information, with clear instructions as to the processes 
• Must have strong time management and organizational skills with the ability to multitask and handle a heavy workload in order to be able to fulfill responsibilities within the department 
• Growth Mindset
• Self-motivated and self-directed; ability to work independently 
• Incredible attention to detail  
• Excellent problem-solving skills; ability to investigate and analyze information and draw conclusions 
• Strong project management skills 
• Ability to find clarity in ambiguous situations 
• Proven success in an Administrative Support or Operations role 
• Quickbooks experience (a PLUS!) 
• Bookkeeping experience (a PLUS!)

Why do people work for our company?  Real answers to real questions, from real
RMG employees:

What attracted you to RMG?
        - “The opportunity to work in different industries”
         - “The company knew what they were doing and knew what they wanted”
        - “The positive aura that the employees bring to the (virtual) office”

What do you like most at RMG?
        - “A laid back, open, accepting environment, yet always being pushed to excel”
        - “The flexibility, the people, and the communication”
        - “RMG is genuinely interested in doing the best work in the best way possible”

How does RMG help you improve?
        - “Constant efforts to help staff learn”
        - “RMG has opened my eyes to career goals”
        - “RMG is dedicated to encouraging individual growth within the company”

What motivates you every day?
        - “I know that management notices and appreciates my work, and they show it”
        - “Quality/1st class work product”
        - “I really like the staff and my clients!”

We would love to welcome the right person into our tight-knit, high-performance
group (100% virtual / remote).

If you like to work hard and take pride in your work, this is the place for you!

PLEASE NOTE APPLICATIONS WITHOUT A SALARY REQUIREMENT WILL NOT
BE CONSIDERED. COVER LETTER GREATLY APPRECIATED. (WE READ THEM!)
PLEASE FOLLOW LINK TO APPLY.