Description

What’s In It For You

• Professional, office-based role in a structured operations environment 
• Clear growth path into logistics, operations, and leadership positions 
• Hands-on experience coordinating real-time operations and problem-solving 
• Exposure to high-end corporate and aviation clients 
• Fast-paced environment where your decisions directly impact outcomes 
• Structured training and onboarding support from leadership 
• Consistent full-time hours within a 24/7 operation 
• Opportunity to develop valuable skills in communication, logistics, and coordination 
• Work with a team that values accountability, performance, and growth 
• Be part of a growing company expanding into multiple markets

The Client Operations Coordinator is a key member of our operations team, responsible for managing client communication, coordinating catering orders, and ensuring seamless execution between clients, kitchens, and delivery teams.

This is a professional, office-based role within a fast-paced, 24/7 operation supporting corporate and high-end catering clients. The position requires strong communication, organization, and the ability to make real-time decisions that directly impact customer experience and operational success.   This is not a passive role — this is an opportunity to build a career in operations, logistics, and client experience within a fast-growing company. 

Shift Availability (24/7 Operation)

We are hiring for the following shifts:

• 2:00 PM – 10:00 PM 
• 10:00 PM – 6:00 AM 

Candidates must be reliable and consistent in their assigned shift. Weekend availability may be required.

Core Responsibilities

Client Communication & Order Management

• Manage incoming calls, emails, and digital orders 
• Enter and update catering orders with accuracy and speed 
• Communicate professionally with corporate and high-end clients 
• Handle time-sensitive requests and last-minute changes 

Operations & Logistics Coordination

• Coordinate order execution between clients, kitchens, and drivers 
• Monitor timelines to ensure on-time and accurate delivery 
• Adjust logistics in real-time to solve issues quickly 
• Arrange alternative delivery solutions when needed (rideshare, partners) 

Vendor & Product Coordination

• Assist with sourcing and ordering specialty products 
• Coordinate out-of-network catering requests 
• Support operational flow during high-volume periods 

Team Collaboration

• Work closely with kitchen teams and logistics coordinators 
• Communicate updates, changes, and priorities clearly 
• Maintain accuracy and accountability across all orders

Requirements

Required

• Strong verbal and written communication skills 
• Professional phone skills with the ability to confidently handle inbound and outbound calls 
• Computer proficiency with the ability to work across multiple systems, screens, and applications simultaneously 
• High attention to detail and organization 
• Ability to multitask in a fast-paced, time-sensitive environment 
• Strong problem-solving skills with a sense of urgency 
• Dependable, accountable, and consistent with assigned shift 
• Ability to maintain professionalism when handling high-pressure situations
• Must be comfortable working on a computer for the majority of the shift while managing multiple tasks in real time. 

Preferred

• Experience in customer service, call center, or administrative roles 
• Hospitality, catering, logistics, or operations experience 
• Experience handling high-volume phone and email communication 
• Familiarity with Microsoft Office, email platforms, and order entry systems