Key Account Manager (Fintech)

Job Description – Business Development Associate (BDA) & Key Account Manager (KAM) – Luzon, Philippines

Position

Business Development Associate (BDA) & Key Account Manager (KAM)

Location: Philippines (Hybrid/Remote as applicable)
Function: Sales & Customer Success
Industry: FinTech / SaaS / Enterprise Software
Experience: 4–8 years

 

About TVS Digital

TVS Digital is a digital technology start-up headquartered in Coimbatore, India backed by a large conglomerate. We are on a mission to deliver digital solutions that help address real life business challenges of global companies within Automotive, Financial Services and Manufacturing industries by harnessing the power of exponential technologies Artificial Intelligence & Machine Learning (AI & ML), generative AI. Within Financial Services domain, we are building a “FinTech” portfolio focusing on embedded lending including Loan Origination, Loan Management and Collection system that are transforming the fundamentals and distribution of financial solutions for our customers globally.

Learn more at: https://www.tvsd.ai

 

About the Role

We are looking for a highly motivated and entrepreneurial Business Development Associate (BDA) & Key Account Manager (KAM) to drive growth for our FinTech SaaS business in the Philippines.

This is a dual-role position responsible for:

• Generating new business opportunities and acquiring enterprise customers.
• Managing and growing existing customer accounts.
• Acting as the primary customer relationship owner from pre-sales through post-sales.
• Identifying expansion opportunities including upselling and cross-selling.
• Coordinating successful delivery with internal product, implementation and engineering teams.

The ideal candidate enjoys both hunting for new business and nurturing long-term customer relationships. Experience selling enterprise SaaS solutions to banks, NBFCs, fintech companies, digital lenders or financial institutions is highly preferred.

This role offers an opportunity to work directly with senior leadership while helping shape the future of AI-powered financial technology products.

 

You will work alongside other Product owners and Designers, Software engineers, Data Engineers and engage with them across the conceptualization, design and development of exciting new products. You will have regular contact with the full breadth of the diverse TVS Digital team, including technical / non-technical team members, partners and clients, in order to understand their expectations and requirements and then shape the delivery to meet the requirements.

You will need to have a strong working understanding of our products, development processes and capabilities. You will have the aptitude to manage and contribute to multiple workstreams while being outcome oriented.

 

 

Key Responsibilities

Business Development

• Identify, qualify and develop new enterprise sales opportunities.
• Develop and execute sales plans to achieve revenue targets.
• Generate leads through networking, referrals, industry events, LinkedIn, partnerships and outbound prospecting.
• Conduct product demonstrations and discovery workshops.
• Understand customer business problems and position TVS Digital solutions effectively.
• Manage the complete sales lifecycle from prospecting to contract closure.
• Maintain an accurate sales pipeline and forecasts
• Prepare proposals, commercial discussions and contract negotiations.
• Represent TVS Digital at conferences, seminars and customer meetings.

 

Key Account Management

• Serve as the primary relationship manager for assigned enterprise customers.
• Ensure successful onboarding and implementation by coordinating with delivery teams.
• Conduct monthly business reviews with customers.
• Monitor customer satisfaction and proactively address issues.
• Build trusted relationships with senior business and technology stakeholders.
• Identify customer needs and recommend additional products or services for cross-sell
• Drive customer adoption and maximize product utilization.
• Renew contracts and improve customer retention.
• Manage customer escalations in collaboration with internal teams.

 

Upsell & Cross-Sell

• Identify opportunities to expand product usage across customer organizations.
• Introduce complementary TVS Digital products and solutions.
• Build account growth plans for existing customers.
• Achieve annual upsell and cross-sell revenue targets.

 

Customer Delivery Coordination

• Coordinate implementation timelines with Product and Engineering teams
• Track project milestones and customer deliverables.
• Ensure customer expectations are aligned throughout implementation.
• Facilitate communication between customers and internal teams.
• Support UAT, go-live planning and post-implementation reviews.

 

 

Required Skills

• Strong enterprise sales and consultative selling skills.
• Excellent relationship management capabilities.
• Strong negotiation and presentation skills.
• Ability to manage multiple enterprise accounts simultaneously.
• Strong commercial acumen.
• Excellent verbal and written English communication.
• High level of ownership and accountability.
• Ability to work independently in a fast-paced startup environment.
• Strong problem-solving and analytical thinking.
• Customer-first mindset.

 

Preferred Industry Experience

Candidates should have experience selling or managing enterprise software within one or more of the following industries:

• Banking
• Digital Lending
• FinTech
• NBFCs
• Financial Services
• SaaS

Experience working with Philippine banks, digital banks, lending companies or fintech ecosystems will be a significant advantage.

 

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Information Technology, Computer Science or a related field.
• MBA or equivalent business qualification is preferred.
• 4–8 years of experience in Business Development, Enterprise Sales, Account Management or Customer Success.
• Proven experience selling B2B SaaS or enterprise technology solutions.
• Experience managing enterprise customer relationships.
• Demonstrated success in achieving sales quotas and revenue targets.
• Experience collaborating with cross-functional technical and business teams.

 

Key Performance Indicators (KPIs)

• New Annual Recurring Revenue (ARR)
• Number of qualified enterprise opportunities created
• Customer retention rate
• Customer satisfaction (CSAT/NPS)
• Renewal rate
• Upsell and cross-sell revenue

 

Why Join TVS Digital?

• Opportunity to build cutting-edge AI and FinTech products.
• Exposure to Artificial Intelligence, Machine Learning and Generative AI technologies.
• Fast-growing startup backed by a reputed business conglomerate.
• Opportunity to work directly with leadership and influence product strategy.
• Collaborative, innovation-driven and entrepreneurial work culture.
• Excellent opportunities for career growth and international exposure.

 

 

What We Look For

We are looking for someone who is entrepreneurial, customer-focused and passionate about technology. The ideal candidate is equally comfortable opening new doors, closing enterprise deals, managing strategic customer relationships and identifying opportunities to grow existing accounts.

If you enjoy working in a high-growth startup environment where your contributions have a direct impact on business success, we'd love to hear from you.