Key Account Manager

Job Purpose:  

Key account management for a defined set of customers across the entire TD SYNNEX portfolio, focusing on the largest accounts.
Responsible for maximizing associated lines of revenue, profit and potential lines of business by managing and developing face to face customer relationships

Responsibilities:

• Develops small to mid-size accounts of moderate complexity (incl. growth opportunities., account planning, digital platforms etc.)

• Be seen as a trusted advisor by proactively maintaining strategic relationships with key decision makers through face to face customer visits

• Form strategic plans to develop and execute against current business and drive growth

• Understands TD SYNNEX's core value proposition and demonstrates ability to communicate with context to customer requirements.

• Discover and exploit incremental business through excellent customer relationships

• Coordinate the engagement of internal resources through strong leadership and relationships with internal sales, sales operations and the specialist Business Units (SBU’s)

• Identifies project opportunities together with BDM

• Gathers information from the customer in order to plan an effective approach that demonstrates an understanding of requirements in order to build a successful proposal.

• Delivers value to customer whilst maintaining expected levels of margin return against balanced product mix

• Identify customer needs and problems and look to resolve or escalate to the relevant business units

• Gather customer insights through profiling and analysing the account set, creating and taking actions to maximise opportunities

• Ensure timely and accurate completion of essential reporting, profiling and general administration within TD SYNNEX systems, including CRM

• Drive usage of TD SYNNEX’s e-commerce tool (InTouch) by effectively promoting its benefits with customers

• Maintain and improve customer Service Level Agreements

• Develop a clear understanding of TD SYNNEX’s working practices and business objectives to drive customer engagement

Knowledge Skills and Experience

• Required Work Experience: at least 1-3 years of relevant experience

• Numerate

• Outstanding customer relations skills

•  Able to communicate using a wide range of tools clearly and effectively with customers. Able to deliver powerful, succinct and convincing presentations to all levels

• Gravitas and business credibility are essential

• Excellent sales skills including negotiation and pursuing results

• Strategic planning skills

• Able to demonstrate capability of having a clear understanding of strategic direction and challenges.

• A knowledge of product set is an advantage

• Previous experience in the IT industry would be desirable

• Experience of working with a CRM system (Compass)

• Experience of working with SAP R3 would be desirable but not essential

• Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!