Digital Support Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Global Digital Hub has been established within the Roche Services & Solutions Center. Our main purpose is to strengthen Roche's digital capabilities globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting, and Creative Design.

As a member of the Global Digital Hub Team, you will work to ensure fulfillment of the Global Digital Hub long term outcomes and strategy, as well as excellent delivery of our various digital operations priorities. You are responsible for supporting and executing different initiatives. You work with relevant stakeholders and consult on how to develop their digital performance further and ensure they leverage the available digital tools in order to meet their overall goals.

The Digital Support Specialist provides critical operational support for digital projects, content updates, and publishing across various web platforms, and is able to build out reporting metrics that support the business in continuing its growth to meet KPIs and objectives.

Your Opportunity

The responsibilities for this role include:

• Publish and manage content for global websites, ensuring all digital assets are well-structured, easy-to-find, up-to-date, and accurate.

• Work with multiple key global stakeholders and content owners to facilitate content updates, while reinforcing legal compliance in global digital governance.

• Triage incoming publishing requests with the appropriate stakeholders to streamline digital operations and maintain efficient, organized workflows.

• Conduct global content audits and regular platform health-checks to identify gaps, eliminate redundancies, and keep the ecosystem clean.

• Guide and train key global stakeholders to ensure common knowledge and experience across our digital operating landscape.

Who you are:

• University studies completed, 3+ years of experience in similar roles with website management, and platforms responsibilities with a basic understanding of HTML and CSS.

• Experience with content management systems is required, Adobe Experience management is a plus.

• You have excellent written and spoken English communication skills, combined with good interpersonal skills to work as part of a team and engage with senior leaders.

• You are detail-oriented, well-organized, and highly efficient with time management, ensuring precision and quality across all digital platforms.

• You are a quick learner passionate about technology and the web, bringing a dynamic, flexible approach to working with different tools.

Relocation benefits are not available for this job posting.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.