Core Account Manager

Description

THE POSITION

Under the direction of the VP of Managed Operations, this role will be the primary point of contact for an assigned book of Evans customers, owning the day-to-day relationship and freight performance across quoting, load execution, service, and growth. The best fits bring customer focus, commercial judgment, urgency and comfort with data.

Success in this role is measured by gross margin, revenue and load growth, quote win rate, quote response time, on-time performance, customer retention and billing accuracy.

Requirements

ROLES AND RESPONSIBILITIES

· Serve as the primary contact for an assigned book of shipper accounts.

· Price spot and contract freight quickly and with margin in mind using market data, and log every quote.

· Build and tender loads in MercuryGate and track them from pickup to delivery.

· Communicate delays, exceptions, and accessorials to customers proactively, before they escalate.

· Grow the book by identifying new lanes, modes and volume, and by pursuing RFPs and bids.

· Monitor revenue and margin by account and take action to correct underperforming lanes.

· Complete rates, accessorials, BOLs, and PODs accurately so loads invoice on time.

· Lead account reviews for customers and leadership.

· Partner with carrier sales, support, Managed Transportation, and finance.

· Perform all other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

Education: High school diploma or equivalent.

Experience / Training: 2+ years in freight brokerage, 3PL or logistics account management; working knowledge of truckload freight (dry van, reefer, flatbed); experience quoting freight and managing customer pricing; clear written and verbal communication.

Licenses / Certifications: None required.

Technology / Equipment: Proficiency in a TMS and Microsoft Office, especially Excel.

PREFERRED QUALIFICATIONS AND REQUIREMENTS

Education: Bachelor’s degree in supply chain, logistics or business.

Experience / Training: LTL or intermodal experience; a record of growing an existing book of business.

Licenses / Certifications: None.

Technology / Equipment: Hands-on MercuryGate experience; familiarity with DAT or Greenscreens.

PHYSICAL AND MENTAL DEMANDS

While performing the duties of this job, the employee must be able to continuously sit, use a keyboard, calculator, and telephone. The employee is occasionally required to stand, walk, stoop, and/or kneel. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORK ENVIRONMENT

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.