Clinic Manager – Hey Baby 4D Middlesbrough

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Job Title: Clinic Manager

Location: Hey Baby 4D Middlesbrough

Reports To: Directors

Job Overview:

We are looking for a friendly and organised Clinic Manager to run the day to day operations of our clinic. You will support both the sonographers and reception team, making sure everything runs smoothly and our customers have a great experience.

You will work closely with the Directors and also help out on reception when needed, especially during busy times or when covering holidays or sickness.

Key Responsibilities:

Team Support and Leadership

• Support and manage the sonographers and reception team
• Hold regular team catch ups to keep everything running smoothly
• Help train new staff and support ongoing development
• Step in on reception when needed

Operational Management

• Make sure the clinic is clean, tidy, and running well
• Help keep everything in line with CQC standards
• Support with new services or systems
• Carry out checks and reviews to make sure everything stays compliant

Customer Experience

• Be the main point of contact for customer feedback or complaints
• Deal with any issues in a calm and professional way
• Escalate anything serious to the Directors

Recruitment and Staff Management

• Help recruit new team members with the Directors
• Support with staff performance and any issues if they arise

Marketing and Growth

• Support ideas for new products or services
• Help with social media and marketing to bring in new customers

Skills and Experience

• Experience managing or supervising a team
• Strong communication and people skills
• Organised and able to manage multiple tasks
• Good problem solving skills
• Experience in healthcare or CQC environments is helpful but not essential

Location: Hey Baby 4D Middlesbrough
(You may occasionally be asked to support nearby clinics if needed)

Job Type: Part-time

Salary: £30,000 per year

Schedule: Saturday 9.30am to 6pm , Sunday 9.30am to 4pm

Work Location: In person

You will also cover reception duties when reception staff are on annual leave or off sick.

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