Customer Service Representative

Customer Service Representative: Centurion, South Africa

Do you have a passion for coordinating supply chain and logistics activities and ensuring orders move efficiently from planning through to final delivery? Are you experienced in coordinating import and export shipments, customs documentation and logistics processes? We are looking for a proactive and self-driven Customer Service Representative to join our Enza Zaden team and provide reliable, efficient support to our customers and internal stakeholders.

This is why you want to join us as Customer Service Representative at Enza Zaden

• Make an impact on the customer experience: Be an important point of contact for customers, ensuring that queries are addressed professionally and orders are processed accurately and efficiently.
• Apply your import and export expertise: Coordinate domestic and international shipments while supporting customs clearance, phytosanitary compliance and the preparation of accurate shipping documentation.
• Work across the business: Collaborate closely with Sales, Logistics, Supply Chain, Finance, Production and other internal teams to resolve challenges and support on-time delivery.
• Take ownership of your work: Operate in a dynamic environment where initiative, accountability and a solutions-focused approach are valued.

Make a difference as Customer Service Representative at Enza Zaden

As a Customer Service Representative, you will be responsible for managing the end-to-end order flow while ensuring an excellent customer experience. You will coordinate customer orders, logistics activities, import/export shipments and compliance documentation, ensuring products are delivered accurately, compliantly and on time.

In this role you will:

• Manage the order-to-delivery process including order entry, allocations, invoicing, credits and open-order management.
• Serve as the primary customer contact for enquiries regarding products, availability, order status and delivery timelines.
• Coordinate import and export shipments, customs clearance and phytosanitary documentation to ensure compliance.
• Resolve customer and order-related issues by collaborating with internal and external stakeholders.
• Identify and implement process improvements to enhance customer service and operational efficiency.

What you bring as a future colleague

• A qualification in Supply Chain, Logistics, Business Administration or a related field.
• 3-5 years' experience in Customer Service, Supply Chain, Logistics or a related environment.
• Proven import/export expertise, including customs, shipping documentation and international logistics.
• Experience working with ERP systems and strong administrative attention to detail.
• A self-starter with a self-driven mindset, excellent communication skills and a customer-focused approach.