Customer Service Representative

Overview

CAREERS TO SMILE ABOUT

 

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

 

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

 

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities

The Opportunity

The Customer Service Representative (CSR) is responsible for ensuring day-to-day order processing, driving gold-standard customer service and maintaining site performance metrics through the use of standard processes and best practices. The CSR will be expected to partner with other CSRS in MCC as well as with site and regional leadership. 

 

Your Impact

As Customer Service Representative your functions would consist of:

 

• Ensures day-to-day order processing for accounts, including but not limited to order confirmation, order cleansing, order management and shipment.
• Customer communications – managing adds/cuts, missing order communication and off-template orders.
• Backfill other CSRs on vacation.

Qualifications

Who Are We Looking For?

Education

• Bachelor’s degree

Experience

• 1-3 years of Order Management/Customer Service/ Supply chain/ Supply Planning experience (It’s a must)
• English (Fluent/Advanced) (It’s a must)
• French (Intermediate) (Desired/plus)
• Sales Operations (Customer deliveries)/Plant/DC experience (It’s a must)
• Strong verbal and written communication skills to effectively interact with all levels of management
• Ability to provide superior customer service with strong follow-up skills
• Working knowledge of order processing and order life cycle in S4/H4NA.
• Demonstrated Capability of the SAP solution
• Prolifient in Microsoft Suite applications and Power BI
• Demonstrated ability to work in a results-oriented, challenging environment and KPI’s knowledge.
• Service Mindset / Customer obsession / Order Management knowledge.
• Ability to recognize and take action to improve the delivery of work.
• Ability to work collaboratively and proactively with multi-functional and multi-cultural teams
• Be flexible, organized and able to manage competing demands.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.  What can you expect from us:   • Opportunities to learn and develop every day through a wide range of programs. • Internal digital platforms that promote self-learning. • Development programs according to Leadership skills. • Specialized training according to the role. • Learning experiences with internal and external providers. • We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. • Financial wellness programs that will help you reach your goals in all stages of life. • A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. • And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.   We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.