- Location
- Bangalore, India
- Workplace
- Remote
- Department
- Customer Service
- Source
- Keka
Description
Role Overview
We are seeking an energetic and customer-focused Trainer to deliver structured learning programs on algoQA, our AI-augmented autonomous testing platform. You will be the primary interface for onboarding new users, running academy sessions, and ensuring every learner achieves productive capability with algoQA.
Key Responsibilities
- Deliver structured algoQA training programs for new and existing users, both internally and at client sites
- Design and update use-case-based training content, exercises, and assessments aligned with the algoQA academy curriculum
- Conduct hands-on workshops at client sites, where users test in real time with team support
- Onboard all new trainees with algoQA Academy from day one, Track trainee progress, identify knowledge gaps, and provide targeted follow-up support
- Maintain and continuously improve training materials, demo environments, and sample applications
- Collaborate with the Content and Product teams to keep training current with every product release
- Gather and report trainee feedback to improve course effectiveness
Skills & Qualifications
- 3–6 years in a customer-facing training, enablement, or instructional design role
- Strong presentation and communication skills
- Familiarity with software testing concepts (manual testing, test case design, automation fundamentals)
- Experience delivering both virtual and in-person training programs
- Ability to simplify complex product workflows into digestible learning experiences
- Exposure to SaaS products or QA tools is a strong advantage
- Training facilitation skills
- AI Literacy & AI Adoption
- Learning principles and instructional design fundamentals
- Stakeholder management
- Basic data analysis and reporting
Nice to Have
- Experience with testing tools
- Background in creating video-based training content
- Exposure to AI-powered software platforms
- Experience creating e-learning modules and self-paced learning journeys