- Location
- India - Pune
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Actimize - Premier
- Seniority
- Senior
- Experience
- 4+ years
- Source
- Greenhouse
Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize R&D. This is an advanced contributor role with strategic influence—requiring content planning, cross-functional collaboration, and process improvement.
How will you make an impact?
- Own end-to-end documentation for complex enterprise software products.
- Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content.
- Create and maintain structured content: user guides, developer/API docs, and contextual help.
- Simplify complex concepts for diverse audiences including customers, support, and developers.
- Create and integrate visual aids and videos to enhance comprehension.
- Align deliverables with Agile sprints and release timelines.
- Provide editorial and mentoring support to other writers and content contributors
- Champion best practices in technical communication and drive process efficiencies within the team
Have you got what it takes?
- 4-7 years of experience as a technical writer in an enterprise software development environment.
- Experience working with large-scale enterprise products and understanding the nuances of multi-tenant, cloud-native platforms.
- Ability to translate functional specifications and test scenarios into user-friendly documentation, ensuring alignment with product behavior.
- Skilled at documenting user workflows, product configurations, and system integrations within enterprise ecosystems.
- Deep experience in Agile environments and topic-based authoring.
- Strong grasp of APIs and developer-centric documentation.
- Ability to learn complex technology and tools.
- Experience creating clear and structured guides for different audiences, including developers (API documentation).
- Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence), SnaGit, Camtasia, Clip Champ, Litmos, and XML authoring
- Experience creating videos for technical documentation. Experience with ClipChamp or Camtasia is an advantage.
- Passionate about quality, great communication skills, and excellent teamwork capabilities.
- Excellent problem-solving and decision-making skills.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NICE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID:11928
Reporting into: Tech Manager, Technical Writing, Actimize
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.