Manager, Operations

ROLE TITLE: Manager, Operations

POSITION REPORTS TO: Executive Director

LOCATION: Milwaukee

WHAT YOU’LL DO

Teach For America Milwaukee is seeking a Manager of Operations. This individual can quickly evaluate, plan and execute to meet goals. This person can rally, organize, and manage people, processes, and resources. As a strong project manager, they will lead through collaboration, strong communication and being vision-centered. 

To inform organizational processes and structures, the Manager of Operations will acquire, manage, and make data accessible to others. They are proactive; they see the processes that need operationalizing and know their role in making it happen for the team. As Manager of Operations, this person will smooth and streamline resources and processes to lift the team and vision. 

WHAT YOU’LL BE RESPONSIBLE FOR

Event Logistics and Operations (25%)

• Collaborate closely with staff members to plan and execute events including but not limited to quarterly board meetings, one-time alumni events, fundraising events with external partners and long-term planning and execution of summer teacher trainings 
• Create and manage tight logistics for events. This may include but not be limited to event booking, team preparation, guest registration and communication
• Execute and lead operations at regional events
• Lead post event discussions and reflections to improve practices and community engagement 

Financial Operations & Purchasing System Management (25%) 

• Serve as team budget tracker, managing team towards non-payroll spending target through team-facing compliance systems and structures 
• Work closely with national partners to track and forecast team’s non-payroll spending throughout the year
• Serve as team buyer and manage team towards compliant purchasing 
• Manage process and completion of contracts with external partners, schools and vendors
• Manage team credit card and expense report processing 

Office and Team Operations (25%)

• Serve as the first point of contact for community members, alumni, corps members and building office management. Triage mail, email, and visitor inquiries in an efficient and timely manner
• Maintain office functionality and upkeep including but not limited to  technology operation, material inventory and supplies. Ensure the office is kept clean, organized and easy to use for the team and community partners.

• Monitor and maintain effective usage of team-wide platforms and communication including Slack, OneDrive, Microsoft, Google, Slack and online meeting platforms including Zoom 
• Alongside the Executive Director, guide planning of team meetings, staff evaluations procedures and team compliance with training requirements 
• With the Executive Director, support and manage team culture, staff anniversaries, and other ways to build team connectedness and celebration

Corps Communications and Operations (25%)

• Serve as a point of contact for corps members on events, expectations, and tasks they are responsible for meeting
• Work with the Managing Director of Leadership Development on corps culture and professional development expectations and opportunities 
• Communicate and coordinate the interview fair, hiring, and other school partner related tasks and events 

A WEEK IN THE LIFE

Over the course of any week, the Manager of Operations will: 

• Participate in team meetings of various needs. Taking notes on action items and updating operations plans. In between meetings, communicate, assign and track team members towards outcomes.
• Assist teammates with operational related tasks by answering questions related to operations and fulfilling operations and logistics requests from other team members. 
• Maintain databases that may include tracking non-personnel spending and budget forecasts. 
• Ensure contracts are signed and all parties are followed up with when stages are complete.
• Meet with the Executive Director to assess progress on tasks, individual projects and events.
• Communicate with national teammates and external partners 
• Operate in a hybrid work environment and be responsive as necessary to in-person meetings and events
• Be present in the office to manage in-person operations, office management and other administrative duties 
• Communicate and coordinate with corps members, school partners, and other community partners on events, partnership expectations, and timely actions and tasks 

YOUR EXPERIENCE

Knowledge and expertise that matter most for this role (minimum qualifications): 

• Detail-oriented while remaining vision-centered in planning and execution.
• Proactive: Sees what is around the corner regarding logistics and determines plans.
• Designs, executes and modifies new and existing operations plans.
• Analyzes and visually represents data that can help a team make decisions.
• Knowledge management, systems management and process design: Maintaining team-wide systems and ensuring that team-wide documentation is in the right place and easy to find. 
• Event planning and logistics. 

YOUR COMPENSATION

The applicable salary range for each U.S.-based role is based on where the employee works and is aligned to one of 3 tiers according to a cost of labor index in that geographic area. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary ranges for this role are set forth below. These ranges may be modified in the future.

SALARY: 

Tier A:  $55,700 - 73,100

You can view which tier applies to where you plan to work here. If your location is not listed, please click here for additional total rewards information.