Quality Specialist II B - GBS IND

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Global Merchants and Payments Technology – Global Business Services team is involved in Architecture, Development & Testing. Applications in GMPT provide critical services to our customers and clients such as Zelle, that enables person to person payments, Digital Wallets, Debit Card Purchase, Bill Payments, Merchant Services, International and Domestic Remittances, Mortgage Payments, Scheduled Transfers. It also supports capabilities for Card Management, External Account Management and Settlement. The GMPT team is playing a crucial role in transformational initiatives and maintaining digital payments change. In Payments we are moving with API first approach. We are transitioning to Continuous Integration and Deployment using the Horizon Platform and focused on test automation using SOATest, Selenium, Playwright. Team here is involved in executing strategies like NEVER DOWN, and Payment Simplification. Platform Stability as part of Never Down is also a focus area due to the need for high availability of the payments platform for our customers. It is also engaged in a POC for containerization using OpenShift. The India team is spread across 4 locations in India - Chennai, Gurugram, Hyderabad and Mumbai. Continuous Innovation is our motto, with over 100 patents, multiple Opex process improvements to its name. At the same time, we are a highly engaged an motivated team that believes in having fun while working.

Job Description

This role brings a ‘testing mindset’ to the team, and is responsible for testing and delivering complex software requirements to accomplish business outcomes. They are a subject matter expert on testing practices ensuring the testing strategy and processes are well defined and continuously improved for the team or teams. Key responsibilities of the role include establishing a test and automation strategy, creating common test frameworks, defining and managing test processes including test data generation, defect management and reporting.

Responsibilities

• Create and optimize test processes including defect management and reporting.
• Contribute to building quality into the Software Development Lifecycle SDLC) using best
• practices and tools.
• Create a test automation strategy across the application stack (UI, API, Mobile and Backend, etc.).
• Create and optimize test automation frameworks and use of test automation tools.
• Lead test planning for complex features that span across the platform or multiple teams.
• Ensure alignment and sign off for test cases from business and other stakeholders.
• Optimize test suites employing techniques such risk based testing.
• Manage test execution and assist with resolving, communicating or escalating any issues that
• may result in test plan variance.
• Contribute to test data management approach, processes and tools.
• Condition and generate test data and ensure data compliance requirements are met on all levels of test
• environments. Assist in identifying and managing sensitive test data.
• Participate in triaging reported issues/defects and assist with resolving or escalating them as necessary.
• Create and manage traceability. Trace tests forwards/backwards through the development lifecycle
• and back to requirements
• Use testing tools and follow processes to complete testing on a given test environment and assist with fulfillment of necessary steps required to promote code base to higher level environments.

Requirements:

Education : Bachelor of Technology (BTech), Master of Technology (MTech)

Certification if any : NA

Experience Range :  4-6 Yrs

Foundational Skills:

• 2-4 years of experience into testing cloud based application, Functional/Manual Testing, API Testing
• Advanced hands-on experience with Selenium/Playwright with Java
• Good Hands-on experience with GHCP usage for test automation
• 1-2 years of hands-on experience in payment space, especially for the merchants.
• 2-4 years of hands-on experience writing advanced SQL queries with strong data analysis skills
• Good understanding of XML, SOAP, MQ, WSDL technologies
• Experience in writing functional test plans, test scripts, and functional test execution
• Experience with Test Automation, scripting, and Regression testing.
• Proven experience with ALM, JIRA, qTest
• Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems
• Full lifecycle development methodology, SOA Testing Concepts and Methodology
• Strong software testing concepts
• Excellent communication and documentation skills with the ability to convey message to a broad audience
• Detail-oriented and persistent, able to drive complicated tasks to completion
• Ability to work in a cross functional, collaborative team environment
• Individual contributor, capable of self-directing daily tasks
• Seeks out best practices to find opportunities for improvements in test execution process
• Experience with defect management systems such as ALM or JIRA.
• Working knowledge with QA automation tools such as Selenium, SOATest

Desired Skills:

• Test co-ordination across multiple applications
• Waterfall and Agile methodologies
• Functional Knowledge of Banking / Payments Domain/Merchant Services

Work Timings : 11:30 AM - 8:30 PM

Job Location : Chennai