Assistant Service Manager

Job Description Summary

Responsible for training and onboarding of new staff, and supervising service and dispatch staff. In addition to building and maintaining effective customer service for all internal and external ECSI’s customers by utilizing excellent communication skills, in depth knowledge of customer’s workflow requirements and company services.

Job Description:

·         Supervise service and dispatch staff, including service coordinators.

·         Acts as a liaison between field and office staff, including assisting union staff with general questions.

·         Develop work flows, policies and procedures to create and improve standard operating procedures (SOPs).

·         Manage and prioritize the daily assignments and scheduling of service and maintenance work orders.

·         Answer phone calls.

·         Coordinate schedules for Service and Special Project Technicians to meet the needs of customers.

·         Build and maintain strong relationships with existing customers.

·         Create new relationships with prospective customers.

·         Generate service work orders and purchase orders.

·         Coordinate all inspections and testing.

·         Maintain and update customer information.

·         Verify billing information for accuracy and provide appropriate information to the Billing Specialist.

·         UL Compliance verification.

·         Create and file monitoring accounts.

·         Order service parts as needed.

·         Assist with weekly payroll.

·         Coordinate and manage On-Call rotation.

·         Verify inventory for work order scheduling.

·         Other duties as assigned.

Why Hunt Electric?

Hunt Electric is a 100% employee-owned company with over 60 years of stability, momentum, and exciting growth ahead—our future is bright! We’re proud of our people-first culture, where every decision starts with, “How will this impact our people?” We put safety first, believe we’re better together, and bring the energy of a growing company with the foundation of a business that’s been trusted for decades.

• 100% Paid Premiums: Medical, dental, and vision insurance premiums are 100% employer-paid for you and your family. Plus, a cash benefit if you opt out.
• Three Pillars of Retirement: We are proud to offer three modes of retirement to ensure you are well-positioned for the future: a 401(k) match, profit sharing, and an ESOP that makes you an employee-owner.
• Annual Discretionary Bonus: Employees enjoy an annual discretionary bonus based on company performance and individual contributions.
• Work-Life Balance: 3+ weeks PTO to start, paid holidays, sick time, and flexible hybrid schedules for many positions.
• Growth & Community: Internal learning and development, multiple Employee Resource Groups, family-friendly work events, and a deep commitment to community volunteering.

Pay Range:

$63,232.00 - $87,552.00

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only. In addition to base compensation, Hunt Electric offers a robust benefits plan. See below for additional details or visit our website at Hunt Electric Careers.

Learn more about our benefits and culture: https://www.huntelec.com/employment/. 

Watch our Beyond the Breaker podcast to learn about what Hunt Electric is up to. 

Hunt Electric Corporation and affiliates are equal opportunity employers and afford equal opportunity to all qualified applicants for consideration in all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other status protected under local, state or federal laws.

Hunt Electric Corporation participates in E-Verify.

As part of our recruitment, screening, and hiring processes, your resume may be reviewed using AI tools to help us identify relevant skills and experience. The use of such AI tools is subject to human oversight and every hiring and employment-related decision is thoughtfully reviewed by a real person.