Customer Success Manager Leader

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The CSM People Leader is responsible for the overall customer health score of Signature accounts and acts as the orchestrator of the Account Success team — bringing the right expert at the right time. This leader drives the value of the customer's Signature investment through both people leadership and executive relationship management.

Key Responsibilities
Lead, motivate, and develop a team focused on delivering a highly customized Signature experience to assigned customers
Ensure the team successfully delivers the obligations and entitlements of the Signature offer, drives customer adoption of the Signature Success Plan and covered clouds, and delivers customer satisfaction and Customer Success Score per Account Success goals
Foster executive relationships with covered customers and internally to drive the value of the Signature investment
Support the team in building strong relationships with Account Executives and other Salesforce teams (Professional Services, Partners, etc.)

Job's Value in Meeting Salesforce's Goals: 
Responsible for people-leading Signature account overall customer health score and orchestrating the Account Success team, bringing the right expert at the right time.

Key Functional CompetenciesPrimary focus:
Coaching & Mentoring
Mobilizing Resources

Secondary focus:
Acting as a Business Advisor
Planning & Prioritization
Business Acumen

Skills Profile
People Leadership: Coach & Develop · Assessing Potential · Reflective Feedback · Executive Presence · Inspire · Manage Ambiguity
Strategic Vision: Vision · Change Strategy · Organizational Change Management
Executive Relationships: Building Networks & Partnerships · Establish Rapport · Manage Scope · Identify Growth Opportunities
Business Value / Delivery Planning: Critical Thinking · Ways of Working · Organization Capabilities · Resource Management · Territory Planning · Make Informed Decisions · Demonstrate Business Acumen

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

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