Jr. IT Support Technician

Hi there! We're WebFX, a full-service digital marketing agency based in the US. We've been 10x named the Best Place To Work in Pennsylvania, and we'd love to meet you! We are a fast-growing company that has doubled in size over the past 5 years, with talented team members now based around the globe (and representing 18+ different countries!). While we are growing at a rapid rate, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that’s where you come in!

We're looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.

 

Successful FXers in this role have majored in Information Science, Information Technology, Management Information Systems, and other related fields

GPA above 3.4

 

(This is an entry-level role, and experience in every one of these areas is not required - we will train you on what you need to know! But the following skills/experience are awesome to have, and will help get your career off to a running start):

 

Part-time/summer job/internship experience is a must

Customer service experience in any industry

Experience in tech support or IT Help Desk-related work  

Solid understanding of Windows OS

Solid understanding of Mac OS

Solid understanding of the latest business office technologies 

 

You have an interest in the web and stay up-to-date on new and developing technologies

You take direction well, but also feel comfortable taking initiative and making decisions

You’re comfortable working both independently and as part of a team

You are a professional, dependable, and independent worker with a solid work ethic

You’re self-motivated, thrive on challenges, and enjoy getting things done

You have an eye for detail and dedication to high-quality work

You have an exceptional level of follow-through

You are a proactive, creative problem-solver who faces challenges with a can-do mindset

You possess excellent time/project management skills

You have solid analytical skills and a knack for making data-driven decisions

You work with a sense of urgency and can consistently meet deadlines

You are an outstanding communicator and possess strong interpersonal skills

You are a lifelong learner who loves to grow and stretch outside of your comfort zone, and are always looking to improve your skills

 

If any of these sound like you, then we want to hear from you! We are committed to growing 1% better everyday, and we believe working at WebFX could quite possibly make your life 1(00)% better - after all, you would be surrounded by the #BestCoworkersinPA!

 

 

-Provide technical support for incoming queries related to computer systems, software, and hardware

-Respond promptly to queries either in-person and via email

-Educate team members on technology and walk them through the problem-solving process

-Install, modify, and repair computer hardware and software

-Run diagnostic programs to identify and resolve problems

-Maintain the performance of computer systems

-Resolve technical problems with Local Area Networks (LAN), Wireless Networks (WiFi), and other systems

-Install and configure new Windows and Mac workstations

-Create new accounts for incoming team-members

-Support online software configuration and answer team member questions

-Document new processes and effectively communicate them to team-members

 

10% researching, implementing, and documenting team-wide process improvements

30% creating and managing team-member accounts

60% performing Help Desk support, troubleshooting technical issues, and working with team members to find solutions

100% pursuing your own personal best while delivering real-world impact for our clients!

 

 

-Our “Bootcamp” training program will be provided for new FXers to learn, grow and develop both in and out of the office in the specific hard skills necessary to be successful in their position

-World-class on-the-job training from the experts (think Sr. IT Specialists, not the HR team) as well as opportunities for ongoing personal learning and development

-On-site, state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and monthly Lunch-and-Learns.

 

WebFX grew 250%+ over the past 3 years, and we promote almost exclusively internally. Merit-based promotional opportunities are abundant for new FXers who meet or exceed position performance metrics.

 

 

$44,000 -$46,500 (potentially higher based on work experience)

Potential additional bonus may be offered for GPA's of 3.8+ or graduating with high honors