Senior Officer, Client Services (Credit) - Collections

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Job Responsibilities

• Contact customers to remind on overdue payment (Provide information of payment amount and due date)
• Negotiate with customer on alternate repayment arrangements if they are unable to fulfill payment obligation
• Attending to customer’s account enquiries and rendering prompt services on their request
• Follow up with customer via various communication tools (Eg. telephone, emails etc)
• Update conversation with customer in collection system
• Making calls in the range of 100 to 150 daily
• Meeting and exceeding KPI set by management

Job Requirements

Work Experience Desired

• Minimum 1 year, banking and finance related, debt management

What are the Attributes/Personality traits required?

• Customer Focus
• Good Team Player
• Has integrity in his/her area of work
• Willing to learn
• Able to multi-task and work on demand

What are the Skills/Technical Ability required?

• Good Interpersonal and Communication Skills
• Good Negotiation Skills
• Good Writing Skills
• Knowledge of Microsoft word and excel

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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