Training & Development Manager

Description

JOB SUMMARY

CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of Cityteam is not just a career but a calling. Whether we’re working on the front-lines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to bring Glory to God and love to people.

The Training & Development Manager will design, standardize, and implement a comprehensive organization-wide training program across all five (5) cities in which CityTeam operates. This pivotal role ensures that all staff, interns, apprentices, and ministry leaders are equipped with the spiritual, operational, and safety tools needed to fulfill our mission.

Reporting directly to the HR Director, this role does not replace existing HR resources but strategically augments the current HR team (HR Director & HR Manager). By leveraging a strong HR generalist background, this position serves as an essential regional liaison—extending the reach of the HR department to regional sites, supporting culture-building, and providing frontline coaching and workforce development.

The ideal candidate is a strategic builder who can create high-quality curriculum from scratch, manage multi-site logistics, support broader HR team goals, and passionately champion our organizational culture with an emphasis on coaching and workforce development.

The Training and Development Manager is a full-time exempt position. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.

ESSENTIAL FUNCTIONS

1. Program Design, Standardization & Apprenticeships

• Curriculum Development: Create, standardize, and maintain unified training modules across four core tracks:
• Program Staff Professional Development: Design and execute foundational workplace training specifically tailored for frontline and program-facing staff (many of whom are program graduates). This curriculum will focus entirely on transitioning into a professional environment, covering:
• Computer & Digital Literacy: Basic utilization of email, shared drives, and data entry.
• Administrative Foundations: Document management, internal communications, and workflow processes.
• Professional Etiquette & Boundaries: Workplace communication, professional conduct, and navigating dual relationships (moving from client to peer/staff member).
• Basic Risk Management: Workplace safety, incident reporting, confidentiality/privacy (HIPAA), and risk mitigation.
• Intern & Apprentice Training: Build and oversee a structured Apprenticeship Program alongside the existing intern program, focusing on onboarding, professional development, and practical, role-specific skill building.
• Safety & Compliance: Crisis intervention, residential safety protocols, first aid, mandatory reporting, and local/federal compliance.
• Ministerial & Leadership Training: Discipleship, spiritual formation, pastoral care boundaries, and faith-based leadership.

Centralized Repository: Build and manage a digital Learning Management System (LMS) or training library to ensure all programs have equal access to up-to-date materials. 

HR Augmentation & Regional Liaison

• HR Team Collaboration: Partner closely with the HR Director and HR Manager to support cross-functional HR initiatives, culture-building campaigns, and performance management rollouts.
• On-the-Ground HR Support: Act as an accessible, local HR resource for staff during regional site visits. Assist the central HR team by identifying local staff needs, answering foundational policy/benefits questions, and escalating complex employee relations issues to the HR Director/Manager.
• Onboarding Integration: Ensure that regional employee onboarding seamlessly bridges the gap between central HR compliance requirements and hands-on operational training.

Training Delivery & Administration

• Facilitation & Coaching: Personally conduct high-impact training sessions, workshops, and webinars. Approach training with a coaching mindset that meets learners where they are, offering patience and clarity for those new to office environments.
• Train-the-Trainer: Equip local site directors and supervisors to facilitate day-to-day training and track compliance locally.
• Logistics & Scheduling: Coordinate training calendars across 5 cities, ensuring minimal disruption to residential operations.
• Tracking & Evaluation: Administer assessments, track completion metrics, and evaluate training effectiveness to continuously improve programs.

Regional Travel & Site Engagement

• On-Site Assessments: Travel regularly to various residential locations to audit training compliance, assess local needs, and provide hands-on coaching.
• Culture Building: Serve as a bridge between the central office and regional sites, ensuring the organization’s core Christian values are uniformly felt and practiced.
• Other duties and special projects as assigned by the Director of HR.

PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

QUALIFICATIONS & REQUIREMENTS

Required Education and Experience

• Bachelor’s Degree (Human Resources, Education, Theology/Ministry, Organization Development, or a related field. (Master’s preferred).
• 3-year minimum in the field of Human Resources
• 3–5 years of experience in instructional design, corporate/non-profit training, or multi-site program management
• Strong HR Generalist background with a solid understanding of basic employment laws, employee relations, and HR best practices.
• Demonstrated experience in workforce development, life-skills coaching, or adult education—specifically working with individuals transitioning out of recovery, homelessness, or non-traditional backgrounds.
• Experience designing or managing apprenticeship or vocational pathways is highly desirable.
• Knowledgeable of California and multi-state labor laws as well as Human Resource policies and practices
• Proficient with Microsoft Office Suite and G-Suite

Additional Eligibility Qualifications for CityTeam Ministries

Faith Alignment:

• Full alignment with the organization’s Christian mission, statement of faith, and core values. Experience in ministry or faith-based non-profits is highly desirable.
• Must have an intimate, personal relationship with Jesus Christ 
• Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers
• Must have compatible theology on major issues of Cityteam's Statement of Faith
• Must be committed to serving God and the body of Christ

Skills:

• Exceptional emotional intelligence, patience, and a trauma-informed approach to teaching basic professional and computer skills.
• Proven ability to collaborate effectively within an established HR team structure.
• Proven ability to design curriculum for diverse learning styles (e.g., visual, interactive, digital).
• Familiarity with residential care safety standards or crisis management (e.g., CPI, De-escalation training) is a major plus.
• Strong public speaking, communication, and interpersonal skills.

Travel

• Ability to travel up to 20% of the time across our 5 operational cities. Valid driver’s license and reliable transportation required.

Please note this job description is not designed to cover or contain a comprehensive listing of all possible duties, activities, or responsibilities. These requirements may change at any time.